Are you a graduate looking for your first or next opportunity?
Do you have a passion for sustainability?
Does a commercial role with no experience necessary within the eco household and personal care chemicals manufacturing industry interest you?
Are you a confident and ambitious individual with great communication skills?
If you know how to write a good email, hold a good conversation, are passionate about sustainability, eliminating plastic waste and providing brilliant customer service...
Then take a look at this...
Woodstock recruitment is partnered with one of our favourite clients in the industry, who champion sustainability, eco-products and closed loop supply within the household and personal care manufacturing space.
A B-Corp certified business who donate 1% to the planet and have a fabulous working culture.
Key responsibilities:
1. Provide administrative support to the team, including Sales order processing and handling inbound calls or requests.
2. Taking care of customer questions via phone, mail, online & chat.
3. Responding to customers in a timely, friendly, helpful & professional manner.
4. Helping to resolve customer issues & working hard to solve problems for/with them.
5. Maintaining records and tracking communications.
6. Assisting customers with placing orders and make product recommendations.
7. Collaborate with team members to resolve issues and improve processes.
8. Think creatively about potential opportunities for refill.
9. Pitch in with other group tasks around the office as needed to maintain a smooth, efficient and positive work environment.
10. Take part in company wide initiatives, volunteering days, campaigns and office activities to help us achieve our goals to eliminate waste from the supply of cleaning, laundry & personal care goods.
Skills, experience and qualifications:
1. Degree qualification.
2. Some experience within a customer service or sales role with direct customer contact preferred.
3. Team player with a shared commitment to our values: sustainability, hard work, and kindness.
4. Is forward thinking with a passion for sustainability.
5. Has a positive attitude. Professional, confident, and diplomatic when liaising with others.
6. Excellent communication and interpersonal skills, able to maintain strong relationships with external customers and internal colleagues. Works well collaboratively and is willing to support others in the team.
7. Is reliable, punctual, self-disciplined & responsible.
8. Efficient, organized and has the ability to multitask and can prioritise tasks effectively.
9. Is able to undertake tasks under direction. Receptive to feedback and able to challenge constructively.
10. Strong attention to detail and willingness to learn and develop reconciliation skills. Has a sensitive eye for detail & is really great with customers!
11. Is proficient with computer and IT systems. Proficiency in Microsoft Office packages (e.g. Word, Excel).
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