Job description
We’re looking for a kind, compassionate and resilient Contract Manager to join our Common Road Service in Slough.
£, per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated.
You will be responsible for ensuring that all support is delivered in compliance with Look Ahead’s policy and procedures. You will be responsible for the effective management of all aspects of service delivery and effectively managing all stakeholder relationships in partnership with the Head of Service. You will ensure that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff/deputy manager(s) to effectively deliver person centred support to customers.
This is a male staff only service, due to the complex behavioural support needs of the customer.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Leadership Accountabilities:
• Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training
• Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
• Responsible for ensuring your service(s) is well led, that customers are safeguarded against and that your team deliver person centred support according to each customers individual requirements.
• Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution – this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
• Responsible for reporting all staff changes to HR and Payroll departments, as appropriate starters, leavers, additional hours etc.
• Lead the team with focused briefings, team meetings and supervision meetings with all staff and ensure that information, reporting & communications flow up/down is effective
• Ensure that night workers are provided with written tasks to complete on every shift and included within team meetings and regular supervisions.
• Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
Operational Accountabilities:
• Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, implementing improvement action plans as necessary
• Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
• Develop key business relationships with all relevant customers/families and external parties to ensure service delivery excellence.
• Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life.
• Responsible for housing and property compliance in area of responsibility
• Plan, organise and prioritise operations within your service to ensure maximum efficiencies/utilisation of all resources
• Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation of programme of activities relevant to what individual customers want
• Lead CQC inspections and Look Ahead quality visits, using Look Ahead’s local indicators and your Power BI Dashboard to monitor quality/performance, set targets to ensure high rated services that reflect requirements of local funders and local and national standards
• Responsible for producing and submitting Monthly Management Reports to Head of Service, ensuring that appropriate action is taken on all underperforming KPIs using data gathered from Power BI Dashboard
• Drive continuous improvement initiatives across service portfolio ensuring Look Ahead continues to set and achieve sector best practice standards and is held as a benchmark to competitors
• Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
• Responsible for managing petty cash for the service in accordance with Look Ahead procedures
• Participate in the out of hours on-call rota
• Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
• Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported on RIVO and to Head of Service
• Ensure that all other Look Ahead policies and procedures are adhered to
About you:
- Have extensive leadership and CRM experience
- Will be familiar with PBS Framework/Capable Environments
- Have the ability to motivate staff to deliver excellent services
- Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
- Be practical and methodical
- Have excellent organisation skills and be able to work effectively under pressure
- Thrive on change and enjoys dynamic diverse environments
- Be respectful, articulate and sensitive in style of communication
- Be motivated towards excellence and improvement of personal performance
- Have the ability to cope positively with challenging and diverse behaviours
- Enjoy social interaction and the company of others, joins in local activities to encourage customer involvement
- Have good financial and business acumen
- Be able to work as part of a team as well as being self motivated
What you’ll bring:
Essential:
Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Understanding and experience with CQC inspection framework and regulations
Educated to degree level or equivalent
Will complete Look Aheads minimum competency training
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Experience managing the support of customers with high complex needs
Experience of delivering support to PBS plans, producing and supporting the support plans and risk assessments
Experience assessing potential new customers to move into services and able to correctly advice on level of support required
Experience of mobilising new services and new support packages
Desirable:
Other relevant professional memberships and/or specialist qualifications
Holds relevant Health and Social Care management qualification – eg QCF Level
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.