DWP is looking to fill the role of a Service Leader within the Work and Health Directorate. This is a key role, and we are looking for people with strong leadership skills to lead teams of people across several locations to deliver an exceptional customer service, ensuring benefits are paid on time and correctly and people are supported into work.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.
Extensive travel across the District will be expected and will cover multiple sites.
Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.
You will be an active member of your Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible and effective senior leadership, taking a personal lead in communicating messages with clarity and empowering your teams to deliver.
You will create and sustain effective relationships with senior stakeholders, including Directors and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
You will be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast paced environment and leading large commands to deliver high levels of performance.
You will role model exceptional leadership, working flexibly across boundaries, building capability to build and sustain engagement. You will drive performance and delivery to ensure successful outcomes for our customers, delivering a positive and efficient service.
Strong and effective change management will be key, and you will be accountable for the delivery and quality of customer outcomes and employee activity in your area.
Through your behaviour and ways of working, you will be creating an environment that ensures DWP is an inclusive place where people can be their best. All prospective applicants should fully consider the candidate pack before applying.