* Location
Cambridge
* Sector:
Accountancy & Finance
* Job type:
Permanent
* Salary:
£25000 per day
* Contact:
Thomas Palmer
* Contact email:
thomas@compasspoint.co.uk
* Contact phone:
01284765700
* Job ref:
J36649
* Published:
2 days ago
* Expiry date:
2025-03-16
* Start date:
2025-02-14
* Consultant:
Thomas Palmer
Sales Advisor
Saffron Walden
Full-time
£25,000
A dynamic and customer-focused business within the Construction & Manufacturing industry is seeking a Sales Advisor to join the team.
As a Sales Advisor, you will play a key role in providing exceptional customer service and driving sales through various communication channels, including phone, email, and website. This is a fantastic opportunity for individuals with a passion for customer service and sales to grow and develop in a supportive environment.
Key Responsibilities:
* Order Processing: Handle and process customer orders and inquiries promptly via phone, email, and website.
* Product Gap Sales: Proactively engage with existing customers to encourage purchases of products they have not previously bought from us.
* Customer Support: Provide basic support and assistance to customers, following product training.
* Delivery Coordination: Liaise with couriers to provide accurate estimated delivery times to customers.
* Web Order Downloading: Process web orders when allocated, ensuring timely and efficient processing.
* Collaboration: Work closely with Warehouse and Couriers teams to ensure smooth order processing and timely deliveries.
* Callouts: Occasionally contact customers to follow up on quotations and check if they are proceeding to order.
Main Duties:
* Answer phones promptly and professionally, maintaining a courteous and helpful tone.
* Ensure web orders are downloaded and processed efficiently when assigned.
* Process orders via email or phone in a timely and accurate manner.
* Coordinate with couriers to keep customers updated on delivery times.
* Communicate with the Warehouse team to ensure accurate and timely order processing.
* Callouts: Occasionally reach out to customers to follow up on quotes and convert them into orders.
Training and Development:
* Full product training will be provided to equip you with the knowledge to assist customers effectively.
* Training on our Sage 200 system will also be provided.
Required Skills and Experience:
* Previous experience with Sage 200 is advantageous but not essential.
* Familiarity with Microsoft Word and Outlook is essential.
* Excellent communication and customer service skills.
* Strong attention to detail and the ability to multitask in a fast-paced environment.
* A positive attitude with a willingness to learn.
What's on Offer:
* Competitive salary and benefits package.
* Comprehensive training and development programs.
* A supportive and friendly team environment.
* Opportunities for career growth and progression within the company.
How to Apply:
If you are passionate about delivering outstanding customer service and sales support, we would love to hear from you! Please submit your CV to thomas@compasspoint.co.uk #J-18808-Ljbffr