Description Do you have strong financial expertise and a passion for public service? If so, we want to hear from you. The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Scottish Public Pensions Agency’s Finance function delivers a complete financial management, reporting, and treasury service combined with responsibility for finance transactions with members and employers, to ensure the delivery of value for money outcomes. As Senior Finance Administrator, you will ensure compliance, resolve complex cases, and support stakeholders in achieving key objectives with efficiency and precision. Responsibilities Processing roles requiring due diligence, compliance and awareness of role in the wider organisation. You will deliver a high-quality service to support the delivery of key objectives. Delivering against targets, providing excellent customer service while investigating and progressing cases. Resolving enquiries and managing the resolution from start to end following and meeting service standards. Developing and maintaining good working relationships with both internal and external stakeholders to deliver. Managing the overpayments, gathering and maintaining an accurate record of repayments. Assisting managers with forecasting and providing Management Information, running reports. Coaching, mentoring and training new members of staff on current processes and proven ability to work effectively in a changing environment and contributing to overcoming challenges. Adding cases to the finance system, identifying and implementing appropriate debt recovery action by email, telephone call or by letter following appropriate guidelines. Liaising with Solicitors and Sheriff Officers to begin legal actions and progressing court action and making decisions within current guidelines on whether court action is necessary and appropriate. Investigating payments that cannot be reconciled and refunding debtors in the case of overpayments. Responsibilities Success Profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Experience: The ability to work at pace, organise tasks and adapt to changing priorities and ensure deadlines are met. Behaviours: Making Effective Decisions - Level 1 Communicating and Influencing - Level 1 Working Together - Level 1 Delivering at Pace - Level 1 You can find out more about Success Profiles Behaviours, here. How to apply Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Information on what to include in your CV and supporting statement can be found here. If invited for further assessment, this will consist of an interview and presentation. Interview and assessment are expected to take place in person on site at SPPA, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE. Assessments are scheduled for w/c 3rd March however this may be subject to change. Qualifications About Us The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland for over 500,000 key workers. The Agency administers these public service pension schemes on behalf of Scottish Ministers with an annual pension spend to over 200,000 pensioners to the value of more than £2.5 billion. SPPA Careers | SPPA (pensions.gov.scot ) Civil Service Nationality Rules Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options, with two days minimum working on site at SPPA. If you have specific questions about the role you are applying for, please contact us. Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. Apply before: 16th February (23:59)