Customer Service Adviser
(Hybrid Working, 37 hours per week)
Durham based
£12.90 per hour 3 months then possibility of permanent opportunity.
Great opportunity to work with one of my clients.
They want their people to have a great work-life balance and support flexible working in
terms of a hybrid model and varying start and finish times in some teams where
possible.
About them
A leading national business water retailer helping over 300,000 customers
across the UK to benefit from the non-household water market.
Their culture is like nowhere else. They're committed to a happy, healthy place to
work, and have a working environment which supports continuous learning and
development, one where people can really flourish.
The role:
:To handle customer queries in a timely manner, displaying a flexible approach
when required.
: Respond to all incoming contact from customers through a variety of channels,
predominately calls, emails and web chat where required.
: Make outbound contact with the customer in order to resolve enquiries when
required.
: Become a relationship maker and explore the needs of the customer through
effective questioning to best understand their needs and provide suitable services
and support.
: Ensuring customer data is maintained, updated and cleansed following any
customer contact.
: Process customer correspondence, taking appropriate action.
What you need:
: Putting the customer at the heart of w...