Customer Service Team Leader
Salary circa £35,000 - £38,000 per annum
Location: Leeds
Working Hours: Monday to Friday 37.5 hours per week - Hybrid - 4 days in the office and 1 day from home
Type: Permanent
Our prestigious Global manufacturing client based in Leeds is looking to recruit a permanent Customer Service Team Leader.
Role Overview:
To provide and support the delivery of a Customer Service function that exceeds the needs and expectations of our clients' external customers and internal Sales team.
Providing support to a team of Customer Service Coordinators capable of delivering the function's mission and maintaining high attainment rates for functional KPI's.
Responsibilities:
* Monitor and report the Customer Service Teams' performance to ensure objectives and KPI's are achieved while maintaining appropriate standards of professional behavior.
* Establish working relationships with key external customers, internal & external stakeholders, and internal Sales Managers to define and understand their needs and work to help realize them.
* Ensure the functional processes and their application minimize non-value activities such as Goods Returns, Credit Notes, Pricing Queries, and Concerns Management.
* Recruit, select, and induct appropriate personnel to the team to ensure the function maintains the appropriate levels of stable versus turning resources.
* Ensure the smooth running of day-to-day functions so that customer orders are managed efficiently and accurately.
Requirements:
* Previous managerial Customer Service experience is essential.
* Order processing/management experience.
* The ability to work with colleagues and customers at all levels to meet requirements.
* Ability to establish clear expectations supporting employee engagement and motivation with high levels of emotional intelligence to provide support and coaching to the team.
* Experience of using SAP or an equivalent ERP system.
Please apply in the first instance with a copy of your CV.
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
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