IT Infrastructure Support Technician
Location: Redhill
Main Purpose of Job
* Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
* Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
* Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise.
* Assist in the administration of corporate servers and applications.
* Carry out daily, weekly, monthly duties and applicable tasks as requested by the IT Operations Manager
Key Tasks
Your prime responsibilities will be to:
* Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with IT Security policies and accreditation standards, including the creation of standardised build images.
* Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce
* Manage and support onsite A/V equipment including Video Conferencing, Projectors etc.
* Follow departmental change control process and procedures.
* Work within the remit of cyber security policies.
* Assist with the administration...