Job Title Facilities Coordinator Job Description Summary Job Description Facilities Co-ordinator Location- Harrogate We have a great opportunity for a Facilities Management Coordinator to support the FM Management team at our clients site in Harrogate. The role of the Facilities Management Coordinator will be support the delivery in a legally compliant, safe, customer focused environment providing agreed levels of service across a predefined area. You will Co-ordinate the operational day to day aspects of building management. Complying with risk management practices and requirements including the supervision of supply partners organising scheduled maintenance via the Cushman and Wakefield preferred CAFM system and reactive and emergency works. To act as a point of contact for liaison on occupier queries and regular communications. To lead and inspire individuals to achieve the Cushman and Wakefield’s Vision and Mission through positive mindset and behaviours. Emulating the company core values to ensure the client receives consistently high customer experiences. Core Responsibilities: • Helpdesk Facility - interface with Cushman and Wakefield’s CAFM provider and Service Desk to ensure the correct operation of the designated system. • Complaints – to support the resolution of any complaints within a minimal timescale by your line manager Continually demonstrating a high level of occupier/stakeholder care to maintain and grow working relationships that foster trust. • Compliance – assist in the maintaining of the building to remain legally and statutory compliant with all inspections and repairs being completed within the specified timeframes • Ambassadors -. seeking opportunities to add value to the occupier and clients. Offering small personal touches to service delivery that has a significant impact on the occupier experience. A genuine passion for delivering best-in-class service that positively enhances the Cushman and Wakefield brand. • Property inspections – to support regular inspection and produce a report retained on Cushman and Wakefield preferred risk management system. • Relationships – to develop and maintain positive and client-focused relationships with facilities manager, surveyors, supply chain and occupiers. Core Knowledge & Experience: • Proven track record across Facilities Management • Good understanding of occupier and relationship management have the ability to turn challenging relationships around to develop mutual respect and trust. • Experience in networking and building harmonious relationships internally and externally. • Good working knowledge of current legislation relevant to role • IT skills (MS Word, Excel, PowerPoint, Outlook, Internet) Skills & Personal Qualities: • Solution-focused, ability to logically establish the root cause to problems • Self-motivated and passionate with a genuine desire to help others • The ability to balance customer and business priorities • Good verbal and nonverbal communication skills, able to intuitively adapt communication approach • High self-awareness, able to regulate emotions especially in stressful situations. Qualifications: • IWFM Level 3 (certificate) • H&S IOSH • Member of a professional body such as IWFM • AssocRICS