This is an opportunity for a hardworking and enthusiastic individual to join the Bristol Haematology and Oncology Outpatients department in an acute city centre hospital.
Working in a fast-paced environment as part of a large team, you will draw on your experience and skills to effectively communicate with patients, clinicians, and peers to support the effective management of a range of administrative tasks.
Responsibilities:
1. Communication:
To support the triaging of referrals by liaising with key clinical staff.
2. Manage patient communications both via telephone and through Trust systems to create letters, emails, and text reminders.
3. Act as a point of contact for queries from clinical and non-clinical staff.
4. Liaise with clinical and non-clinical teams across the Trust via telephone and email.
5. Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
6. Communicate changes to clinics and appointments to patients as instructed, often at short notice.
1. Patient Care:
To show a caring and professional approach towards patients, relatives, and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
1. Organising and Planning:
Implement the policy for patients who do not attend (DNA) their appointment.
2. Manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager.
3. Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots.
4. Attend appropriate meetings as required by the role’s line manager.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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