Main area: CT Admin
Grade: Band 4
Contract: Permanent
Hours: 37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered. Role includes shift and weekend work.)
Job ref: 180-B-245487
Employer: Cambridge University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Addenbrookes Hospital-Division B
Town: Cambridge
Salary: £26,530 - £29,114 p.a. pro rata
Salary period: Yearly
Closing: 05/11/2024 23:59
Interview date: 20/11/2024
Job overview
We are looking to appoint a well organised CT Admin Coordinator to help provide a professional, efficient and high quality support for the CT department. You will be based in the CT area and will line manage a team. Main responsibilities will be to organise and prioritise within the CT administration office. This entails booking patients in line with pathway targets, to ensure CT capacity is fully utilised and to provide training and development for the team. Good knowledge of EPIC is essential together with the ability to prioritise effectively. CT is a very busy department and successful candidate must be able to remain calm and focused under pressure. Excellent communication and interpersonal skills are essential.
Main duties of the job
To support the management of a professional administration and reception service to CT and to all of its users including patients, relatives and colleagues.
Person specification
Qualifications
* Educated to A Level or NVQ Level 3 Customer Service/Business Admin/ITQ or equivalent.
Experience
* Experience of working in a busy clerical/office environment or reception service.
* Prioritising, planning and organising own tasks.
* Working within guidelines.
* Experience of dealing with difficult situations and confrontations.
* Data entry experience and documentation.
* Experience of IT packages.
* Experience of producing documents to a high standard.
* Previous experience of working in the NHS.
* Previous experience of working with medical records.
* Experience of using EPIC.
* Experience of supervising staff.
* Recruitment and selection training.
Knowledge
* Understanding of confidentiality and data protection.
* Sound knowledge of office procedures.
* Understanding of customer service.
* Good working knowledge of Microsoft Office packages.
* Knowledge of Trust information systems.
* Knowledge of Medical Terminology.
* Knowledge of PTL and Cancer Targets.
Skills
* Ability to work as part of a team.
* Excellent communication skills including telephone, email and face to face.
* Ability to organise and manage own time keeping to schedules and deadlines.
* Ability to allocate and monitor work of others.
* Ability to use own initiative and work autonomously.
* Willing to take on/learn new skills.
* Ability to show attention to detail and accuracy.
* Ability to adapt to change.
* Ability to work under pressure.
* Ability to store and safeguard confidential documents.
* Ability to maintain a high level of professionalism at all times.
* Ability to demonstrate leadership skills.
* Previous experience of dealing with the general public.
* Experience of liaising with other agencies.
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together – Safe, Kind, Excellent.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
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