Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners (www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
R&D Kaseya Labs Technician
LOCATION: London, UK
JOB DESCRIPTION SUMMARY
The R&D Kaseya Labs Technician will possess data center knowledge and is responsible for the operational integrity and process and security compliance of the data center infrastructure.
The R&D Kaseya Labs Technician maintains and follows the processes that will maximize uptime of Kaseya’s R&D Lab Environment. They are responsible for carrying out operational support for all lab technology projects, as well as maintaining daily operational requirements.
REPORTING STRUCTURE
Position will report to Global R&D Kaseya Labs Manager.
Does This Describe You:
You’re a team player who can also take on a challenge alone.
JOB SUMMARY
1. Conduct daily inspections of all Kaseya Labs related Data Center infrastructure equipment.
2. Operates and installs computing equipment related to infrastructure and applications including servers, storage, and application infrastructure.
3. Oversee the IT lab environment, ensuring it is properly equipped and configured for testing and development purposes.
4. Implement IT policies, procedures, and best practices to ensure system security, reliability, and efficiency.
5. Take part in the planning efforts of strategic department-wide initiatives, inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, solution delivery, and implementation.
6. Oversee 2nd and 3rd level Infrastructure operations support for the department 14x5, with on-call support during off-hours for initial response to disruptions, outages, and incidents.
7. Oversees inventory/audits and decommission of hardware.
8. Lifting equipment required up to and over 50lbs. Use manual and electric server lift where applicable.
9. Assist with the implementation and evangelization of security best practices and takes part in security incident response if necessary.
10. Assists with shipping, receiving, and distribution of equipment and hardware.
About You:
1. Team player.
2. Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers.
3. Working knowledge of computer hardware configuration, troubleshooting, and repair.
4. Strong analytical and problem-solving skills, ability to prioritize requirements for value that align with customer expectations and product vision.
5. Passionate / energetic leader with complete ownership of the Lab and Infrastructure, while inspiring others to share and contribute to the product vision and goals.
6. 2-3 years of experience as a data center technician, or similar.
7. Bachelor’s degree related to Information Technology or equivalent experience.
Bonus Points:
1. Experience with Ubuntu/Debian Linux.
2. Experience with Dell systems, including iDrac and Dell TechDirect Portal.
3. Experience with Cisco Nexus switches.
4. CompTIA Linux+, Network+ or equivalent.
Join the Kaseya growth rocket ship and see how we are #ChangingLives!
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr