Manage the smooth day to day running of Front of
house and Reception. Ensure the team are working in a positive, productive,
friendly and fun environment. Exceed the expectations of our guests to a
five-star standard. Inspire and create unique memorable experiences of escape
and adventure so everyone feels special.
MAIN
RESPOSIBILITIES : GUESTS
Manage all guests' requests and ensure communicated
to all relevant team members.
Record, monitor, action and evaluate all guests'
complaints.
Co-ordinate the guest experience to deliver a
personalised
service that delivers a 5-star experience in line with company procedure.
Manage monthly departmental stock checks.
Manage the arrival and departure of all guests to
exceed their expectations.
Manage all bookings, requests and requirements from guests
pre arrival and during their stay to ensure the delivery of memorable
experiences.
TEAM
Manage
the team accommodation checks, audits and report actions required.
Manage
your new team members inductions, training and one to one meetings and reviews.
Assist
with the pastoral care of the team who live on-site and ensure their health and
well-being is looked after.
Support
and co-ordinate all departments as necessary if required (EG short staffed).
Follow
and maintain all HR practices in line with company policy.
PRODUCTIVITY
Assist
in the management of HART and SynXis to ensure reception is managed effectively
and efficiently.
Co-ordinate,
manage and promote Full Exclusive and smaller events for the company.
Assist
in the co-ordination of the yield management for the company to ensure maximum
occupancy levels and best average room rates are achieved in line with the
annual company targets.
Assist
with the management of the day-to-day activities within the hotel.
Support
the supply management report to the leadership team linked to operational goals
linked to occupancy levels, ADR, REVPAR sales targets.
Duty
Manage shifts and ensure you are available to deal with any guest, team,
supplier enquiries as necessary.
Responsible
for coordinating attendance and contribution to meetings daily, weekly,
monthly as necessary.
HEALTH
AND SAFETY
Co-ordinate
and manage the health and safety for the FOH and office operations to ensure a
safe environment for the team, visitors and guests.
Ensure
you mange safe working practices in terms of GDPR, data protection and other
legal requirements.
Assist
with the management of health and safety for the resort and uphold "See it,
Sort it, Fix it"
ENVIRONMENT
Ensure
that during your shift you are proactive in reducing energy consumption
Responsible
for the management of your departments waste effectively.
Friendly Pleasant, kind and easy to
talk to.
Aspirational Have hopes and desires to
achieve your goals.
Honest Have integrity so you can be
trusted, straightforward and truthful.
Challenging Interested in testing your
ability, skills, and the way you think., Live the Mission
Be a role-model
Use great judgement
Inspire development
Own mistakes