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Our client is a Uber-fast-growing Amazon agency dedicated to helping brands thrive on the world's favourite Digital Channel! They've taken the industry by storm over the last few years and 2024 was their biggest year to date, with 2025 expected to be even bigger and better!
This role will work with a passionate team of experts, driving outstanding results and fostering strong client relationships. As they continue to expand, they are seeking an Amazon Account Director to elevate their client services and team performance.
This role is truly one of a kind in the agency space - it's their most senior external hire to date - number two to a truly passionate, high energy, fun, friendly and commercially focused founder!
It is a pivotal position at an exciting yet crucial time for the business. This role comes with a whole host of exciting responsibilities that will allow the business, people, and clients to level up - enabling the company to scale and achieve its ambitious growth targets and goals.
The Amazon Account Director will:
* Manage, mentor, and develop a team of knowledgeable, bright, high energy, and ambitious Account Managers, refining their skillset, ensuring high performance and client satisfaction.
* Act as the primary escalation point for client issues, ensuring prompt and effective resolution.
* Oversee and refine client strategies, driving growth and optimisation across accounts.
* Collaborate with internal teams to enhance operational efficiency, processes, and streamline workflows.
* Monitor key performance indicators (KPIs) and identify opportunities for process improvements.
Minimum Requirements:
* Proven experience in a client-facing role, ideally within an agency or e-commerce setting.
* Strong leadership and mentoring skills with a track record of managing teams successfully.
* Excellent problem-solving abilities with a proactive approach to client issue resolution.
* Knowledge of Amazon marketplace dynamics, including PPC, SEO, and product optimisation (preferred but not essential).
* Exceptional communication skills with the ability to build strong client relationships.
* Be part of a growing agency with exciting career progression opportunities.
* Work in a flexible, hybrid (2 days in Central Bristol) environment with a strong focus on work-life balance.
* Join a team dedicated to delivering exceptional client results.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone can use their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Apply now to take your career to the next level with a pioneering company!
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