Job Title: Vending / Field Service Engineer
Location: Kendal
Salary: Competitive
Job Type: Permanent, Full Time
About us:
Broderick's is a vibrant, successful, and growing family-run business. We do things in different ways and we welcome new ideas and proactivity to grow together, both as a business and as professionals.
About the role:
We are now recruiting for a Field Service Engineer to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer-focused and able to work towards agreed SLAs to offer the highest level of customer service.
Responsibilities:
* Service and maintenance of our vending machines;
* Respond to machine faults/failures within agreed SLA;
* Focus on quality, standards, and continual improvement;
* Work closely with the operations team to ensure excellent customer service;
* Train staff on DIY sites on the operational features of the equipment/machines once installed;
* Communicate with the Service Desk to ensure the completion of calls and update the in-house system working towards a first-time fault resolution;
* Support with site surveys and machine installations when applicable;
* Maintain a smart and presentable appearance with a flexible approach to work;
* Provide cover to other areas as required by the service desk to cover for holiday/sickness.
Person Specification & Qualifications:
* Minimum of 2 years technical and mechanical engineering experience essential, vending industry experience preferred;
* Basic electrical understanding and experience essential, advanced electrical engineering desirable;
* Certifications and/or qualifications preferred in Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing;
* Excellent communication skills with a focus on customer service;
* Excellent IT skills essential;
* Digital media experience an advantage;
* A problem solver with a can-do approach;
* A good team player who strives to deliver company goals and objectives;
* Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude;
* Full UK driving licence;
* Industry manufacture experience an advantage, but full training will be provided.
This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, including weekends and at different national sites to meet the operational needs of the business.
Benefits:
The business will offer a company vehicle, holiday entitlement increasing with length of service, pension, and a discretionary company bonus based on KPIs.
If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now.
Additional pay:
Bonus scheme
Schedule:
Day shift
Weekend availability
Experience:
Electrical engineering: 1 year (preferred)
Mechanical engineering: 1 year (preferred)
Vending engineering: 1 year (preferred)
Licence/Certification:
FULL, UK CLEAN DRIVING (required)
Work Location: In person
Please click the APPLY button to submit your CV for this role.
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