Siamo Recruitment are currently looking for an experienced Operations Manager on a fixed term contract for our prestigious client who is one of the UK’s leading automotive parts distributorsbased in Wolverhampton WV10.
The Role:
The Outbound Operations Manager oversees all outbound operations in a fast-paced distribution center. This role ensures efficient, accurate, and timely order fulfillment, shipping, and delivery processes while managing a team of supervisors and associates. The ideal candidate will have strong leadership skills, operational expertise, and a commitment to meeting and exceeding performance metrics.
Hours: Monday to Friday 18:00-0200am
Salary: £45-£50K + £5k car allowance)
Key Responsibilities
Operational Management
* Plan, direct, and oversee all outbound operations, including order picking, packing, staging, and shipping.
* Ensure timely and accurate order fulfillment to meet customer service standards.
* Monitor outbound schedules and coordinate with carriers to optimize shipping processes.
* Develop and implement operational procedures to enhance productivity, reduce errors, and improve efficiency.
* Manage inventory flow in alignment with outbound requirements, ensuring seamless integration with inbound and replenishment processes.
Team Leadership
* Supervise, mentor, and develop a team of supervisors and associates.
* Establish clear performance expectations and hold team members accountable for meeting goals.
* Provide training and cross-training opportunities to build a flexible and skilled workforce.
* Foster a positive, collaborative work environment focused on safety, respect, and productivity.
Performance Metrics & Reporting
* Track and analyze key performance indicators (KPIs) such as on-time shipments, order accuracy, and labor efficiency.
* Identify trends, resolve bottlenecks, and implement solutions to improve performance.
* Prepare and present reports on outbound operations to senior management.
Safety & Compliance
* Ensure all outbound activities comply with company policies, safety standards, and regulatory requirements.
* Conduct regular audits and enforce best practices to maintain a safe and organized workplace.
* Investigate and resolve safety incidents or operational disruptions promptly.
Continuous Improvement
* Drive process improvement initiatives to enhance outbound efficiency and customer satisfaction.
* Collaborate with cross-functional teams to streamline workflows and integrate new technologies or systems.
* Stay informed on industry trends and innovations to maintain a competitive edge.
Qualifications
Education & Experience
* Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent experience).
* 5+ years of experience in distribution, logistics, or warehouse operations, with at least 2 years in a managerial role.
Skills & Competencies
* Strong knowledge of outbound logistics processes, systems, and best practices.
* Proficient in warehouse management systems (WMS) and other operational tools.
* Demonstrated ability to lead and motivate teams in a dynamic environment.
* Excellent organizational, problem-solving, and decision-making skills.
* Effective communication skills, both verbal and written.
* Ability to analyze data and drive performance improvements.
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