NEW OPPORTUNITY ‼️ Role: Mortgage Administrator Location: Hainault, Essex Proper Recruitment are delighted to offer an office support opportunity on behalf of a very successful mortgage brokerage in Essex The ideal candidate will have experience working within a brokering firm and will have knowledge of the mortgage process This is an office based role Monday - Friday during probation [3 months] then will become Hybrid Responsibilities: Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued. Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information. Requirements: Experience in the mortgage industry vital Excellent written & verbal communication skills Meticulous with a keen eye for detail Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times Ability to work under pressure and problem solve, both independently and part of a team Computer literate and familiarity with Microsoft office Well organised with excellent time keeping Benefits: Pension Competitive Holiday Entitlement Flexible working hours HR & Well Being Services Company Events Mentoring & Coaching Salary: £25,000 - £28,000 If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply Any enquiries can also be directed to infoproper-recruitment.com or by phone – 0208 057 4048