We have a great opportunity for a dedicated and enthusiastic service co-ordinator to join the amazing team at our busy resource centre. If you are passionate about customer service, have great communication skills, and want to make a real difference to the local community, then we want to hear from you. The role will be reporting to the Resource Manager, your duties will include: Taking calls from our trade operatives, clients, and residents. Liaising with operatives and residents regarding booked appointments. Assisting with the allocation of work to operatives on a daily basis, including providing response work to ensure appointment times are met. Working effectively with other departments to deliver excellent service. Updating and maintaining the company database with details of appointments and completed works. Ad hoc administration duties as and when required. Skills/Qualities: Team player Excellent communication skills Flexible and can manage multiple tasks Strong administration/word-processing skills Attention to detail and accuracy Excellent planning and organisational skills Performs well in fast-paced environments Details: Full-time, Permanent Monday to Friday 8.00 am – 5.00 pm Education: A-Level or equivalent (preferred) Experience: Customer service: 2 years (preferred) Data entry: 2 years (preferred) Telephone: 2 years (preferred) Work Location: In person Benefits: Additional leave Company events Company pension On-site parking Private medical insurance Company sick pay Discounted gym membership