About The Role Contract Type: Full-Time Working Days: Monday to Friday Hours: 37 hours per week Location: Hawarden We are looking for a talented Client Services Administrator to join our committed team in Hawarden. This role is designed to provide support to the wider client facing teams at ALS Life Sciences. You will help and support the team with queries, scheduling, reporting, and including the day-to-day administration tasks to ensure that we continuously provide excellent levels of service. Are you passionate about the delivery of excellent service? Do you have a background knowledge of laboratory processes within the environmental industry? Are you a good communicator? If yes, this could be the role for you What You’ll Be Doing The main functions of the role are inclusive of, but not limited to; Scheduling analysis Reporting results Handling emails and answering calls Daily administration tasks About You Relevant client service experience would be beneficial Professional Customer Service Skills are essential Be pro-active and organised Ability to multi-task and adapt Good IT Skills and confident using Word, Excel, and Outlook Laboratory experience or experience in a client-facing role is desirable but not essential, as extensive training will be given as part of the role Why start your journey with us? ALS Laboratories, believe in fostering an inclusive culture where everyone is valued and can thrive. In our supportive environment, your ideas are recognised, and growth is encouraged. This hybrid role is a great opportunity to develop your skills, gain experience, and contribute to a company that values diversity, belonging, and continuous improvement. Employee Benefits Include Starting with 25 days of annual leave, increasing to 30 days, plus 8 public holidays (pro rata for part-time). Option to purchase additional annual leave. Enhanced Company Sick Pay Scheme. ‘Celebrating Success’ Recognition Awards. Perkbox Membership offering access to discounts and a wellness hub. Learning and study support to help you grow. Group Personal Pension Plan. On-site car parking. Please note, we do not provide visa or sponsorship support for this role. Ready to Make a Difference? If you are motivated, detail-oriented, and eager to contribute to a global organisation that is committed to excellence, we would love to hear from you This is a fantastic opportunity to grow your career and be part of a diverse and talented team. Apply now and take the next step in your career with ALS Laboratories