Job summary We are seeking an inspirational, passionate and forward-thinking Director of Clinical Services to join our team and drive our vision for a world where everyone has fair access to specialist palliative and end of life care. This role is key to our commitment of listening to our patients, their loved ones, and our staff and working with our health and social care partners to make things better for those living with a terminal illness. The post-holder will be a member of the hospice's Executive Leadership team (ECT) and the successful candidate will possess the ability to work both operationally as leader and manager of our Clinical Services function, as well as operate strategically and cross functionally as an organisational Director. Are you a visible, accessible and resilient leader, motivated to manage, develop and transform? Are you committed to patient-centred palliative care provision and delivery to the highest possible standards? Are you a visible and accessible leader who motivates and inspires through advocacy and compassionate leadership? If so, please get in touch. Main duties of the job Responsible for ensuring the safe and effective day-to-day running of clinical services and maintaining good staff and patient experience. Ensuring business continuity and resilient service delivery, supported by robust operational and capacity planning. Ensure patient safety, operational effectiveness and quality at all times. Lead the Quality Team in providing appropriate assurance on all aspects of clinical governance to the Executive Leadership Team and Board of Trustees. Work in partnership with colleagues across the organisation to ensure the timely delivery of the organisations strategic objectives and transformation programmes. Ensure collaboration between Hospice teams to support quality improvements and collective achievement of performance standards incorporating quality, safety, contractual, access, financial and workforce. Lead by example and act at all times as an ambassador for the Hospice, championing the Hospice values and upholding the highest standards of behaviour and compassion for colleagues. Support clinical leads/professionals in the implementation of the clinical strategy and to take a lead role in external stakeholder engagement. About us St Giles Hospice is a registered charity offering high-quality specialist care free of charge for people living with diseases, which are terminal or incurable, as well as providing support for their families and carers. Our services are rated as Outstanding by the Care Quality Commission. Patients come from across the hospice's catchment area, which ranges from Ashby-de-la-Zouch and Atherstone in the east, to Cannock in the west and from Burton and Uttoxeter in the north, to Sutton Coldfield and Coleshill in the south. Care is offered at the hospice's centres in Whittington and Sutton Coldfield and in patients' own homes across the region. St Giles spends around £10million a year providing its specialist services and with little more than a third of this funded by the Government, the registered charity relies heavily on donations and income generation from the local community. Date posted 28 January 2025 Pay scheme Other Salary Depending on experience £75,000 to £85,000 depending on experience Contract Permanent Working pattern Full-time Reference number B0379-25-0000 Job locations Fisherwick Road Whittington Lichfield Staffordshire WS14 9LH Job description Job responsibilities Leadership and management Role-model and advocate professional leadership and behaviours aligned to our hospice values. Act in the best interest of the hospice taking a leading role in the delivery of high quality, safe and effective end of life care. Effective leadership and management of all hospice clinical services, including ensuring capacity and capability, monitoring and managing of quality performance. Accountable for professional standards of clinical services, and leadership of our clinical workforce education. Maintain awareness of up-to-date professional and clinical practice issues and ensure that appropriate national policy is reflected in practice. Lead and contribute to the annual integrated governance work programme and monitoring framework in line with the hospice clinical strategy, assurance framework, risk register and Quality Account priorities as well as all Care Quality Commission aspects of business. Demonstrate accomplished leadership and support the development of clinical leadership in others, to facilitate effective succession planning. Ensure that all issues in relation to professional registration/fitness to practice are properly considered and dealt with. Ensure appropriate and effective management and support of clinical team staff, ensuring annual appraisals, objective setting and personal development are embedded in professional/clinical practice. Attend and actively participate in all Board meetings, sub-committee meetings and ELT meetings, supporting colleagues and the CEO in the effective running of the organisation. Work proactively with ELT colleagues to ensure we enable and foster collaborative and coordinated working between all departments to achieve and maintain a positive culture and promote effective relationships across all disciplines. Communication and relationships Lead communication to ensure the proactive and effective two-way flow of information with clinical teams. Lead on and communicate our hospice priorities and strategic objectives effectively across all teams in order that all can shape and take responsibility for delivery. Support and lead organisational communications as an effective member of the ELT. Demonstrate excellent presentation, facilitation, influencing and coaching skills, adapting approach and language to optimise impact of communication in a range of situations and settings. Represent the hospice, and act as ambassador, in public forums and with partner and stakeholder organisations including the delivery of presentations, contract negotiations and participation in discussions. Work strategically with the commercial and income generation teams to ensure service delivery dovetails with our income generation priorities, maximising income for St Giles and creating a true one-team approach. Ability to communicate effectively and sensitively to a wide variety of audiences, sometimes where there may be emotion, hostility and resistance. Clinical services and quaity Be an effective leader of change, embedding a culture of trust and continuous quality improvement, innovation and use of technology that meets the changing needs of our patients and their carers. Work strategically and corporately in partnership with the ELT and wider Senior Leadership team (SLT), to ensure that our clinical teams fully contribute to service design, patient outcomes and experience and ensuring staff are effectively listened to and engaged. Ensure we create and maintain a learning environment, including being visible and accessible to both patients and staff and volunteers. Ensure that practice is delivered in a manner consistent with appropriate Codes of Professional Conduct, ensuring that staff have appropriate qualifications and registration. Hold accountability and responsibility for implementing and maintaining quality governance, infection prevention and control and risk management, including evidence of compliance with the Care Quality Commission regulations and other regulations. Ensure effective processes are in place that enable a thorough investigation of all accidents, complaints and untoward incidents with appropriate follow-up action and learning identified, implemented and where relevant subsequently audited. Prepare Board level reports that provide confidence and assurance on actions and delivery for internal and external scrutiny. Develop and maintain a system of internal audit practices with appropriate evidencebased results, to inform changes to operational procedures as appropriate. Ensure professional standards, quality and safety performance indicator targets are achieved. Ensure implementation of all policies relating to good working practice within the clinical areas. Develop systems of learning and action plans from patient and staff surveys, which are implemented and sustained. As Caldicott Guardian, ensure confidentiality of people's health and care information ensuring it is used properly. Take responsibility for and nominated as the hospice's Registered Manager for the Care Quality Commission (CQC) to ensure we adhere to healthcare regulations. Strategy and planning Make a significant contribution to the development, planning and delivery of the hospice strategy, vision and values. Responsibility for the strategic direction of our clinical teams, development of strategy planning and operational frameworks, taking into account national and regional priorities and collaborating at a system level to ensure a joined-up approach. Responsibility for the governance of the clinical services across the hospice, working autonomously within professional guidelines and organisational policies. Develop business plans as appropriate to secure financial resources for developments in service in collaboration with the SLT and ELT. Work with partners across the local health system to ensure patient pathways are seamless and safe. Financial Budgetary accountability for hospice clinical services. Ensure appropriate and effective budgetary control and management (pay and non-pay) across clinical services, including monitoring and review processes. Responsible for ensuring we have a safe, sustainable affordable clinical workforce within budget that are well managed and aligned, especially in relation to the delivery against agreed KPIs. Undertake regular skill mix reviews across clinical service teams to ensure that these are included in the annual business plan as part of service provision and workforce planning. Ensure that the hospice's scheme of delegated authority and other policy requirements relevant to the role are fully observed. Other Undertake on call duties as part of the hospice executive on call rota. To undertake any other duties as requested by the Chief Executive Officer from time to time, in consultation with the post-holder. UK driving license and ability to travel independently between sites and other locations required in the role. To support wider hospice activities as appropriate, for example income generation. Job description Job responsibilities Leadership and management Role-model and advocate professional leadership and behaviours aligned to our hospice values. Act in the best interest of the hospice taking a leading role in the delivery of high quality, safe and effective end of life care. Effective leadership and management of all hospice clinical services, including ensuring capacity and capability, monitoring and managing of quality performance. Accountable for professional standards of clinical services, and leadership of our clinical workforce education. Maintain awareness of up-to-date professional and clinical practice issues and ensure that appropriate national policy is reflected in practice. Lead and contribute to the annual integrated governance work programme and monitoring framework in line with the hospice clinical strategy, assurance framework, risk register and Quality Account priorities as well as all Care Quality Commission aspects of business. Demonstrate accomplished leadership and support the development of clinical leadership in others, to facilitate effective succession planning. Ensure that all issues in relation to professional registration/fitness to practice are properly considered and dealt with. Ensure appropriate and effective management and support of clinical team staff, ensuring annual appraisals, objective setting and personal development are embedded in professional/clinical practice. Attend and actively participate in all Board meetings, sub-committee meetings and ELT meetings, supporting colleagues and the CEO in the effective running of the organisation. Work proactively with ELT colleagues to ensure we enable and foster collaborative and coordinated working between all departments to achieve and maintain a positive culture and promote effective relationships across all disciplines. Communication and relationships Lead communication to ensure the proactive and effective two-way flow of information with clinical teams. Lead on and communicate our hospice priorities and strategic objectives effectively across all teams in order that all can shape and take responsibility for delivery. Support and lead organisational communications as an effective member of the ELT. Demonstrate excellent presentation, facilitation, influencing and coaching skills, adapting approach and language to optimise impact of communication in a range of situations and settings. Represent the hospice, and act as ambassador, in public forums and with partner and stakeholder organisations including the delivery of presentations, contract negotiations and participation in discussions. Work strategically with the commercial and income generation teams to ensure service delivery dovetails with our income generation priorities, maximising income for St Giles and creating a true one-team approach. Ability to communicate effectively and sensitively to a wide variety of audiences, sometimes where there may be emotion, hostility and resistance. Clinical services and quaity Be an effective leader of change, embedding a culture of trust and continuous quality improvement, innovation and use of technology that meets the changing needs of our patients and their carers. Work strategically and corporately in partnership with the ELT and wider Senior Leadership team (SLT), to ensure that our clinical teams fully contribute to service design, patient outcomes and experience and ensuring staff are effectively listened to and engaged. Ensure we create and maintain a learning environment, including being visible and accessible to both patients and staff and volunteers. Ensure that practice is delivered in a manner consistent with appropriate Codes of Professional Conduct, ensuring that staff have appropriate qualifications and registration. Hold accountability and responsibility for implementing and maintaining quality governance, infection prevention and control and risk management, including evidence of compliance with the Care Quality Commission regulations and other regulations. Ensure effective processes are in place that enable a thorough investigation of all accidents, complaints and untoward incidents with appropriate follow-up action and learning identified, implemented and where relevant subsequently audited. Prepare Board level reports that provide confidence and assurance on actions and delivery for internal and external scrutiny. Develop and maintain a system of internal audit practices with appropriate evidencebased results, to inform changes to operational procedures as appropriate. Ensure professional standards, quality and safety performance indicator targets are achieved. Ensure implementation of all policies relating to good working practice within the clinical areas. Develop systems of learning and action plans from patient and staff surveys, which are implemented and sustained. As Caldicott Guardian, ensure confidentiality of people's health and care information ensuring it is used properly. Take responsibility for and nominated as the hospice's Registered Manager for the Care Quality Commission (CQC) to ensure we adhere to healthcare regulations. Strategy and planning Make a significant contribution to the development, planning and delivery of the hospice strategy, vision and values. Responsibility for the strategic direction of our clinical teams, development of strategy planning and operational frameworks, taking into account national and regional priorities and collaborating at a system level to ensure a joined-up approach. Responsibility for the governance of the clinical services across the hospice, working autonomously within professional guidelines and organisational policies. Develop business plans as appropriate to secure financial resources for developments in service in collaboration with the SLT and ELT. Work with partners across the local health system to ensure patient pathways are seamless and safe. Financial Budgetary accountability for hospice clinical services. Ensure appropriate and effective budgetary control and management (pay and non-pay) across clinical services, including monitoring and review processes. Responsible for ensuring we have a safe, sustainable affordable clinical workforce within budget that are well managed and aligned, especially in relation to the delivery against agreed KPIs. Undertake regular skill mix reviews across clinical service teams to ensure that these are included in the annual business plan as part of service provision and workforce planning. Ensure that the hospice's scheme of delegated authority and other policy requirements relevant to the role are fully observed. Other Undertake on call duties as part of the hospice executive on call rota. To undertake any other duties as requested by the Chief Executive Officer from time to time, in consultation with the post-holder. UK driving license and ability to travel independently between sites and other locations required in the role. To support wider hospice activities as appropriate, for example income generation. Person Specification Qualifications Essential Qualified and registered clinical professional NMC, HCPC, etc. Evidence of continuing personal and professional development (CPD) Desirable Postgraduate qualification in relevant subject Leadership/management qualification Experience Essential Extensive senior clinical management experience relevant to the post. Experience of working as a senior healthcare professional in a leadership or management role in a health care environment at Director, Deputy Director or equivalent level. Evidence of leadership of service change and enabling culture change in teams. Understanding of organisational regulation, including Care Quality Commission (CQC). Understanding of professional regulation, including NMC and HCPC. Demonstrable and significant experience of workforce planning, understanding of establishment, acuity and dependency tools. Desirable Evidence of collaborative working with partner organisations resulting in successful innovation and change. Demonstrate effective system working and excellent collaboration skills. Understanding of or participation in research. Experience and/or understanding of the charity sector including: The role and relationship with the Board of Trustees. Charity funding and the importance of income generation. The role and importance of our volunteers. Personal attributes Essential Inspirational, passionate leader with credibility, respect and demonstrable knowledge. Reliant with the ability to manage change for the long term benefit of an organisation. Flexible and able to adapt to internal and external factors. Inclusive and able to lead on embracing difference. Engaging and motivational, skilled in supporting teams, recognising great performance and celebrating success. Ambitious, with passion to grow and develop self, colleagues, teams and the hospice. Authentic, credible and high degree of integrity. Humility and a passion for continuous professional and personal development, recognising areas for development and welcoming feedback for personal improvement. Empathy and an ability understand differing points of view and adapt approach accordingly. Self-awareness and an ability to receive feedback recognising there is always space to learn and improve. Collaborative and a desire to work as a team, valuing feedback for positive learning and change. Skills, knowledge and abilities Essential Advocate for outstanding patient care and quality of service. Evidence of clinical leadership of service development and change management skills. Successful track record of leading, large complex teams in a health care setting. Ability to build personal and professional credibility with board, senior management and staff. Ability to demonstrate good working knowledge of corporate and clinical governance. Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Ability to set out a clear strategic direction, motivate others and assume a leadership position, together with an ability to transfer strategic objectives into deliverable operational plans. Person Specification Qualifications Essential Qualified and registered clinical professional NMC, HCPC, etc. Evidence of continuing personal and professional development (CPD) Desirable Postgraduate qualification in relevant subject Leadership/management qualification Experience Essential Extensive senior clinical management experience relevant to the post. Experience of working as a senior healthcare professional in a leadership or management role in a health care environment at Director, Deputy Director or equivalent level. Evidence of leadership of service change and enabling culture change in teams. Understanding of organisational regulation, including Care Quality Commission (CQC). Understanding of professional regulation, including NMC and HCPC. Demonstrable and significant experience of workforce planning, understanding of establishment, acuity and dependency tools. Desirable Evidence of collaborative working with partner organisations resulting in successful innovation and change. Demonstrate effective system working and excellent collaboration skills. Understanding of or participation in research. Experience and/or understanding of the charity sector including: The role and relationship with the Board of Trustees. Charity funding and the importance of income generation. The role and importance of our volunteers. Personal attributes Essential Inspirational, passionate leader with credibility, respect and demonstrable knowledge. Reliant with the ability to manage change for the long term benefit of an organisation. Flexible and able to adapt to internal and external factors. Inclusive and able to lead on embracing difference. Engaging and motivational, skilled in supporting teams, recognising great performance and celebrating success. Ambitious, with passion to grow and develop self, colleagues, teams and the hospice. Authentic, credible and high degree of integrity. Humility and a passion for continuous professional and personal development, recognising areas for development and welcoming feedback for personal improvement. Empathy and an ability understand differing points of view and adapt approach accordingly. Self-awareness and an ability to receive feedback recognising there is always space to learn and improve. Collaborative and a desire to work as a team, valuing feedback for positive learning and change. Skills, knowledge and abilities Essential Advocate for outstanding patient care and quality of service. Evidence of clinical leadership of service development and change management skills. Successful track record of leading, large complex teams in a health care setting. Ability to build personal and professional credibility with board, senior management and staff. Ability to demonstrate good working knowledge of corporate and clinical governance. Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Ability to set out a clear strategic direction, motivate others and assume a leadership position, together with an ability to transfer strategic objectives into deliverable operational plans. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name St Giles Hospice Address Fisherwick Road Whittington Lichfield Staffordshire WS14 9LH Employer's website https://www.stgileshospice.com/ (Opens in a new tab)