Job Description
1. To have a confident and comprehensive knowledge of managing food and beverage service.
2. Reporting to the hospitality management team, you will oversee the day-to-day operations of the hospitality team, ensuring smooth and efficient running of all services.
3. Lead and motivate a team of hospitality staff, supervisors and managers, providing guidance, training, and support to maximise their performance.
4. To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style, etc
5. To deputise for line manager when required and take on additional areas of responsibility to ensure a smooth operation.
6. Responsible for all aspects of stock control including monthly stock takes, par levels and ordering.
7. To be fully conversant with key aspects of the till system and troubleshoot any issues that may arise.
8. Actively problem solve any issues that may arise on shift and use initiative to work with other departmental managers to resolve issues and maintain excellent customer service.
9. Implement and maintain high standards of customer service, ensuring guest satisfaction and resolving any issues in a professional manner.
10. Actively work with other departments to ensure that guests have the best experience possible
11. To be responsible for the management of all staff working in your area ensuring they are briefed and trained and that you develop and coach them throughout the shift.
12. To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
13. Maintain a safe and clean working environment, adhering to health and safety regulations.
14. To deal with any customer feedback or complaints and report any service or quality issues.
15. Able to work both independently and as part of a team and use own initiative to ensure a memorable experience for our guests.
16. To take an active role in developing and training our frontline teams to ensure product knowledge and customer service is at the forefront.
17. Implementing innovative ideas to enhance the guest experience.
18. To be fully confident in all company systems and procedures at the CBS Arena
We are looking for someone who can demonstrate the following:
19. Must have Previous experience in a similar role within the hospitality industry, preferably in a managerial capacity.
20. Level 2 Food Hygiene certificate
21. Proven experience of managing functions for + guests
22. Facilitating restaurant service of over + guests
23. Excellent leadership, communication and attention to detail skills
24. Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues.
25. A customer-centric approach with a focus on delivering exceptional service.
26. Sound knowledge of food and beverage operations, including cost control, and quality assurance.
27. Strong organisational and problem-solving abilities, with attention to detail.
28. Flexibility to work evenings, weekends, and public holidays as required
29. Knowledge of licensing law
30. A self-starter with a passion for excellence
31. Able to resolve problems
32. Able to work as part of a team and individually
33. Able to work in a fast-paced environment
Qualifications
Additional Information
Benefits:
34. Choose your own hours – work when suits you
35. Weekly pay
36. Full training provided
37. Free parking
38. Discounted food and drink from our onsite outlets
39. Opportunity to work as part of vibrant and exciting venue team