We are currently looking to grow our team of Call Centre Agents within our Saltcoats office. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service. As a Call Centre Agent at Wescot you will: Handle inbound and outbound calls with potentially vulnerable customers. Use active listening skills and questioning techniques to support our customers on their route back to financial health. Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care. You’ll begin the role with a 3-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems. This will be based in our Saltcoats office, Monday – Friday:9am-5pm. Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Monday to Friday 9am - 8pm and Saturdays 8am - 5pm. You will work 2 in 6 Saturdays, with a day off during the week prior to a Saturday shift. You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan. Your package: It’s our customer specialist’s teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Salary from £24,091 (40 hrs per week) & rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year 31 days holiday including all bank holidays Discount and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards Hybrid working Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance About Wescot Credit Services : We are a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers. Wescot has over 1,200 employees across 4 UK based locations – Hull, Glasgow, Saltcoats and Telford. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people. Come and join our rapidly expanding company We’re looking for people to interview with us ASAP At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if an IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. Diversity and inclusion are very important to us at Wescot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee is treated fairly and with equal opportunities. CCASAL