To oversee the smooth day-day running of the Learning Resource Center, providing a welcoming, high-quality experience to all students. To ensure the College's health and safety procedures are implemented and incidents/issues are escalated on occasions when they are not able to be resolved locally within the Team. Actively engage with students to support the development of learning skills (digital, study, research, information) both in-person and online and deliver learning skills sessions on a regular basis to meet learning needs. Assist, supervise and support students in timetabled workshops in the Learning Resource Center. Assist with the development of learning materials for students that develop their learning skills. Support the student BKSB assessment process, facilitating a positive student experience. Provide management information to the Learning Resources Coordinator on the utilization of the Learning Resource Center learning spaces and associated resources. Actively seek student feedback on services, contributing to a continuous improvement approach and identifying opportunities for service enhancements. Support students in the general use of IT including Microsoft Office applications, WIFI connectivity, the VLE and multi-function devices, performing first line problem solving for students and referring more complex issues to the relevant team or IT Support on their behalf. Assist with maintaining the library management system and other resource services, performing regular stock checks, housekeeping and maintenance to ensure they accurately represent the resource collection. Contribute towards the operation of the department including attendance at meetings and events as required, representing the department and college in a positive and professional manner. Perform general administration duties required for the successful operation of the service including taking payments for sales, cash reconciliation and providing an equipment loan service. Take responsibility for your own continued professional development to support the ongoing development of department services and undertake training relevant to existing and new services as agreed with line manager. Support the training and development of team members.