The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
We are currently recruiting for a Business Services Assistant to join the Planning and Business Services (Property) team, for a 6-month period to cover maternity leave.
The role is based within our Repairs team who are responsible for delivering a comprehensive customer focused service, including administrative support, customer contact and collaborating with colleagues as needed.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available upon request.
Complete administrative and data input activities in line with agreed processes and ways of working ensuring a customer focused approach and delivery of an excellent customer experience.
Take calls from colleagues from across business departments, including Operatives Call Handling and Housing to resolve customer queries in the most efficient and effective manner.
Pro-actively contact customers to schedule and arrange appointments as needed.
Demonstrate ownership and responsibility of customer issues.
What we are looking for:
You will have the proven ability to plan your own workload as well as prioritising tasks to meet deadlines and targets.
It is essential that you have previous experience with Microsoft office, and have the ability to confidently learn/navigate around in house systems e.g. MRI/DRS/Salesforce
You will be able to demonstrate accurate and efficient administrative and data input skills.
Excellent customer service, communication and interpersonal skills are essential for this role, along with experience of working in a fast-paced department.
You will also have knowledge of the Group policy and procedures as needed and an understanding of compliance requirements within the Group.
Some of our great benefits include:
31 days annual leave (plus bank holidays)
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .