Field Service Technician - Printing
Bristol
Monday to Friday 9am-5.30pm
Must have a full clean UK Driving licence.
About the job
This internationally renowned brand are looking for a Field Service Technician to join their supportive business that offers hands-on internal training and development and offers a great benefits package of:
* 25 days holiday, buy & sell (5 days)
* Pension – 9%, salary sacrifice
* Life assurance – 4x salary
* Cash back on a wide range of health & wellbeing services
* Private Dental (employee contribution)
* Cycle to work scheme
* Discounted gym membership
* Discounts on a wide range of brands from fashion retail to hotels, spas etc.
* EAP
* Long service and employee recognition awards
* Access to learning platform with a broad range of courses.
After a training session, you will be out in the field, using your training and putting your fantastic product knowledge to work. You will be responsible for providing support services to customers including installation, troubleshooting, problem resolution, and maintenance. You will cover Bristol and surrounding areas.
Responsibilities And Duties
* Installing, maintaining, and diagnosing faults
* Escalating issues when required.
* Work effectively to achieve individual, team, and business SLAs
* Maintain stock levels.
* Liaise with the call centre to maintain accurate reporting.
* Ensure paperwork is completed and submitted in a timely manner.
* Training customers to be proficient in the use of their equipment.
* To observe and maintain a professional company approach to all customers in developing and building a good rapport.
* Develop and maintain a high level of product knowledge and skills.
* Comply with Policies and Procedures set.
Qualifications And Skills Required
* A full UK driving licence and the flexibility to travel with the role.
* Proven Electromechanical Skills
* Professional written and verbal communication skills across all levels.
* Good working knowledge of Health & Safety procedures
* Effective workload scheduling and prioritising.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Field Services
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