Handle client’s queries and complaints;
Set a clear mission and deploy strategies; Develop service procedures, policies and standards;
Keep accurate records and document customer service actions and discussions;
Analyse statistics and compile accurate reports; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of the industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets;
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities;
Be flexible when travelling to different countries;
Be familiar with the Arabian countries and markets
Be fluent in Arabic speaking