Main area: Acute Medicine
Grade: NHS AfC: Band 2
Contract: Fixed term: 12 months (Maternity Cover)
Hours: Part time - 24.5 hours per week (Flexible to meet needs of the service)
Job ref: 423-6929892
Employer: Airedale NHS Foundation Trust
Employer type: NHS
Site: Airedale NHS Trust
Town: Steeton
Salary: £23,615 per annum
Salary period: Yearly
Closing: 13/02/2025 23:59
AAU Receptionist (Band 2)
Be part of our future landscape.
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of age, disability, gender, race, ethnicity, religion, sexual orientation, or other personal circumstances.
These are exciting times for Airedale. We have the opportunity to be involved in the planning and building of a completely new hospital on our Steeton site by 2030. By joining us now, you’ll be a key part of our journey over the next few years.
Job overview
To facilitate the delivery of high-quality patient care on the Acute Assessment Unit by assisting the unit staff in carrying out various administrative and clerical duties.
If you have excellent computer skills, recent reception experience, good communication and interpersonal skills, and the ability to work under pressure, we would like to hear from you.
Main duties of the job
* Providing full reception cover, including admitting, transferring, and discharging patients.
* Helping patients, relatives, and colleagues by dealing with telephone and face-to-face enquiries in a constructive and sympathetic manner.
* Providing comprehensive Health Records, reception, and administrative support service to patients and clinical staff within the Acute Assessment Unit.
* Ensure that all data is handled within the principles of the Data Protection Act & in compliance with the Trust's Confidentiality Code of Practice.
* Adhering to trust and departmental standards and policies.
* Inputting computer transactions to ensure correct admission/discharge/transfer of patients in an accurate and timely manner.
* Obtaining case notes as necessary and checking all details are correct, amending details as necessary.
* Filing investigation results and all other documentation in patients' case notes in accordance with Trust Policy (IMPORTANT: ALL RESULTS MUST BE SIGNED BY THE APPROPRIATE DOCTOR BEFORE BEING FILED).
* Booking follow-up appointments where necessary.
* Ensuring that the correct procedures are carried out on the admission/transfer/discharge or death of a patient.
* Maintaining appropriate administrative stock levels.
* Updating and maintaining clinical databases.
* Being familiar with the Complaints handling procedure and providing first-line support for such situations.
Working for our organisation
The Acute Assessment Unit is the first point of entry for patients referred to the hospital as emergencies by their GP or who require admission from the emergency department. It is a busy environment housing Ambulatory Care and Surgical Assessment.
Person specification
Qualifications
* Knowledge of PAS (Patient Administration System), SystmOne or similar.
* ECDL/CLAIT.
Experience
* Significant recent experience of working in a busy office-based environment.
* Experience of working under pressure and meeting deadlines.
* Previous NHS experience (e.g., Ward Clerk, Medical Secretary, Appointment Clerk).
Skills
* Recent experience in dealing with the general public.
* Good communication/interpersonal skills and good telephone manner.
* Reliable and flexible approach, ability to cover for colleagues during absence.
* Team worker.
* Able to monitor own workload and be flexible to assist the team when needed.
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
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