Main Duties/Key Tasks - Greet and appropriately direct all telephone callers and visitors to the practice - Book appointments and signpost patients to other services if appropriate - Awareness of Safeguarding procedures at practice and wider level and who to escalate concerns to - Deal with new patient registrations - File and retrieve paperwork - Process repeat prescription requests - Initiate contact with patients, other team members and outside agencies - Ensure correspondence, reports and results are correctly assigned on the clinical IT system and deal with records accordingly - Accept clinical samples according to practice procedures - Act as a chaperone if necessary - Cover holidays and sickness for colleagues if able to do so - Attend and participate in practice meetings where appropriate -