Are you a great people person?
Are you experienced and thrive within a Customer Service environment?
Do you want to join a fun and supportive team? We want to hear from you!
This is an exciting opportunity to work for an award-winning business and the UK’s Number 1 online retailer for premium fibre hair extensions!
LullaBellz is an established Hair and Beauty Ecommerce Company with significant plans to accelerate growth. To cope with our ever-increasing volume of orders and provide incredible service to our customers, we’re looking to recruit an amazing full-time Customer Service Associate to answer all customer enquiries and positively represent the LullaBellz brand.
We pride ourselves on the service we provide, and as a Customer Service Associate at LullaBellz, your role will be to ensure customer queries are resolved as soon as possible by responding in a confident, professional, and knowledgeable manner always.
What will you be doing?
* Create an effortless service using genuine empathy and take responsibility for investigating and owning the customer’s case from initial contact through to resolution.
* Support existing customers and potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty through exceptional online customer service.
* Respond on a variety of mediums such as email, social media, telephone and video calls, to a high standard within a fast-paced environment.
* Must be confident with customer service and communication over the telephone and video call function to ensure accurate colour matching and effective response to customer queries.
* Colour match hair extension customers accurately and efficiently (training provided).
* Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.
* Customer Outreach including contacting and engaging with customers by email and telephone.
Does this sound like a role you’d thrive in?
What we’re looking for:
* Someone who enjoys making customers happy by delivering a first-class experience.
* Experienced and enjoys outbound customer service engagement.
* We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing LullaBellz into a hugely significant hair and beauty brand.
* Exceptional communication skills both written and verbal.
* Excellent computer literacy.
* Incredible customer service skills with experience of placing customers at the heart of every interaction.
* Ability to communicate effectively in high-pressure scenarios, such as complaint handling and dealing with difficult situations.
* Confident and friendly telephone manner.
* High level of attention to detail.
* Knowledge and experience of social media customer service (Instagram, Facebook, Twitter, YouTube & TikTok).
Skills that will help you in the role:
* Knowledge and passion for hair, beauty and fashion products would be an advantage.
* Experience of working in an ecommerce environment.
* The ability to be adaptive and responsive to change.
Required:
* Customer Service experience: 2 years +
* Exceptional communication skills both written and verbal.
* Must have the Right to Work in the UK
Desired:
* Experience of social media customer service.
* Knowledge and passion for hair, beauty and fashion products would be an advantage.
* Experience of working in an ecommerce environment would be a major advantage to your application.
Working Hours: 40 hours per week. 8-hour shifts Monday to Sunday on a 5 out of 7 rota. Overtime available.
Contract: This is a permanent position.
Salary: £23,795.00pa
Please note: This role will be based at our Manchester HQ and is an in-person role with NO Working from Home opportunities.
#J-18808-Ljbffr