Your role at Veezu: The role of the Dispatch Executive is primarily to deal with driver partner requests, handling complex bookings to make sure they run smoothly, providing great customer service to drivers and riders, monitor account customers to make sure they are fulfilled correctly and within time schedules, instill confidence to driver partners and riders by being able to deal with complex situations in a proactive, calm and appropriate manner. Reporting into the Regional Journey Booking Centre Manager, your journey will involve providing day to day support for external customers, account holders and driver partners. This shift pattern for this role is: Monday to Thursday - Off Friday to Sunday - 6:00am-6:00pm Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more What you’ll do: Manage existing bookings and make sure they can be fulfilled. Manage advanced bookings and make sure this is checked regularly for any extra bookings taken. Create a great customer experience by checking vehicles in the area and support driver partners and riders where needed. For long distance journeys you must work with the rider to secure pre-payment by using the online booking system. Work with local schools and drivers to assist in the safe travel of students. Support the call centre team to resolve any driver or rider queries when required. Work to company values and treat riders and driver partners as you would wish to be, by being polite and courteous at all time. Be helpful and efficient always, developing positive customer relationships. Have great attention to detail and understand the importance of using the dispatch system correctly to achieve the best rider experience. Have an ability to ask the right questions to ascertain the rider’s needs. Have great written and verbal communications skills and understand the importance of information sharing for a smoother service. Guide driver partners and riders through the lost property process where appropriate. Work closely with account customers to ensure great customer service. What you’ll need: High-levels of Customer service A Knowledge of the local area Ability to be flexible Be able to problem solve Strong written and verbal communication skills Organisational skills along with the ability to prioritise workload and act on one’s own initiative. Account management skills Where you’ll be: This role will be based out of our Derby Hub. This role will be fully onsite