We are currently recruiting for a new Service Advisor to help us keep our Elgin Fiat branch running smoothly.
This position is to cover Maternity Leave.
Hours
Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays 8am - 12pm.
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
1. Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
2. Liaising with the workshop and bodyshop to progress work through the system.
3. Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
4. Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
5. Treating any dissatisfied customers with empathy and understanding, reassuring...