Employer Manchester University NHS Foundation Trust
Employer type NHS
Site Trust HQ, Cobbett House
Town Manchester
Salary £37,338 - £44,962 per annum
Salary period Yearly
Closing 09/04/2025 23:59
Digital IT Support Specialist
NHS AfC: Band 6
Job overview
The role involves maintaining the technology infrastructure, including installations, configuration, upgrades, and support of all client systems infrastructure on desktops and virtual Windows servers. It also includes supporting the Trust's electronic patient record system, EPIC, and providing technical guidance and support to colleagues to deliver seamless 1st, 2nd, and 3rd line support services.
Main duties of the job
* Support and assist Digital IT Support and End User Technology colleagues in planning, organising, and delivering high-quality end-user technologies consistent with healthcare industry standards and EPIC best practices.
* Provide technical expertise in the administration of supporting infrastructure and applications, including maintaining antivirus systems, VDI environments, hardware asset management, and mobile device management tools.
* Support the maintenance of the Trust's systems and applications in both on-premises and cloud-based environments.
* Advise and support Digital Support and End User Technology colleagues on capacity and availability management, recommending efficient and effective solutions.
* Lead on the installation, configuration, management, maintenance, and monitoring of all workspace devices, hardware, and software upgrades in line with Trust standards.
* Provide specialist technical advice on the security and confidentiality protection of the Trust’s PCs, mobile devices, and data against external and internal security breaches.
* Ensure the management, monitoring, and resolution of incidents, problems, and service requests in own areas in line with agreed timescales, processes, and procedures.
* Support and assist Digital Support and End User Technology colleagues in delivering seamless digital support services, covering 1st, 2nd, and 3rd line support with knowledge sharing at the core.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
Person specification
Qualifications
* Post Grad qualification or equivalent or relevant experience
* Evidence of Personal Development
* Degree or equivalent qualification in an IT related subject
Experience / Knowledge
* Extensive technical background in IT working in an Infrastructure support role
* Experience in working in a large, complex workspace (desktop, laptop, tablet, mobile device and printers)
* Experience in installation, configuration, upgrade, managing windows operating systems
* Advanced knowledge in Sever & Desktop Virtualisation, Exchange / Email, Active Directory, SCCM.
* Experience in managing a Virtual Desktop Environment
* Proven experience in delivering business / disaster recovery plans and service continuity
* Knowledge of IT Infrastructure Library (ITIL) Best Practice
* Experience in capacity planning, availability and performance monitoring in a PC environment
* Previous experience in NHS IT environment
* Previous experience in supervisory role
* Knowledge of Local Area Network / Wide Area Network concepts
* Knowledge of Internet / Intranet concepts
* Working knowledge of VM Ware View and Citrix environments
* Project Management methodology
Attributes
* Ability to communicate a range of IM&T issues which can be complex and multi-stranded
* Ability to make judgements on multistranded or complex IM&T problems which may have no precedent or where there are conflicting opinions
* Ability to work to a broad range of complex activities, formulate and adjust plans which impact beyond own area
* Ability to write clear, concise support, configuration documentation
* Ability to supervise, motivate and develop staff
* Collaborative approach and good team working
* Ability to plan and organise broad range of complex activities, formulate and adjust plans which impact beyond own area
* Ability to work effectively and efficiently under pressure
Other requirements
* Be part on-call rota. Ability to undertake shift working including out-of-hours, weekend and Public Holidays
* Ability to Travel
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