Special Instructions
Please note: This position is fully in-person. Remote work is not available. A flexible work schedule is required with occasional shift changes and overtime support.
This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs. Mobility to navigate to all areas of the College is required. Routine bending, stooping, kneeling, and reaching. Dexterity in working with computers is mandatory.
Position Information
Title: Telecommunications Technician
Overview
Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources – located in Blackwood, Camden, and Cherry Hill – and its highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service. Camden County College sustains a vibrant academic community characterized by imaginative teaching, caring student services, energetic management, and collegial discussion of diverse ideas and opinions.
Department
Office of Information Technology
Days and Hours
AY: Mon-Fri 8:30am-4:30pm; SMR: Mon-Thur 8:00am-5:00pm
Job Description
POSITION GOALS
* The Telecommunications Technician coordinates phone and voice mail services for all college users; demonstrates a thorough understanding of the capabilities and features of modern telephone switches, call accounting systems, telephone billing, and equipment purchase, and phone/voice mail training. Analyzes telecomm and network-related issues/problems reported by end-users. Installs, maintains, and troubleshoots the college’s Local Area Network (LAN), Wide Area Network (WAN), data-communications, microcomputers, and all peripheral equipment.
* Demonstrate and promote a culture of diversity, equity, and inclusion.
ESSENTIAL FUNCTIONS
* Ability to work directly with people from diverse racial, ethnic, and socio-economic backgrounds.
* Install, repair, support, and maintain equipment generally located on all three campuses, including but not limited to voice, data, network, and video equipment.
* Installs, troubleshoots, repairs, and maintains telecommunications equipment.
* Troubleshoots communications systems to determine if problems are telephone hardware or cable-related. Assists with monitoring budgetary requirements for equipment replacement. Participates in the development of emergency plans to deal with catastrophic events.
* Develops and/or establishes strong relationships with service providers. Oversees testing and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. Performs preventative maintenance and minor equipment repairs.
* Relies on instructions and pre-established guidelines to perform the functions of the job.
* Provides hands-on assistance and troubleshoots all phone equipment failures and service issues for all campus users.
* Provides training and technical expertise on the usage of phone equipment and the voice mail system.
* Programs voice mailboxes for individual users and department trees and troubleshoots voice mail issues and system failures.
* Ensures that departmental procedures are followed to track inventory throughout the campus to provide warranty cross-reference; researches and accounts for any missing items.
* Provides assistance to campus users regarding the delivery of equipment.
* Works under immediate supervision of the Telecommunications area and Director of Use Services.
Minimum Qualifications
* High School Diploma or equivalent required.
* Minimum 5 years’ experience as a network cable installer. Understanding of telephony topology, experienced with terminating copper cables, POTs lines, Telco truck lines, outside & inside cables, plus in DMARCs.
* Understanding of how Telecom carriers and COs are involved is preferred.
* Demonstrated experience implementing local area networks, along with troubleshooting and problem-solving skills.
* Ability to write routine reports and correspondence.
* Ability to speak effectively before groups of customers or employees.
* Ability to deal with problems involving several concrete variables in standardized situations.
* Ability to work collaboratively in a team environment.
* Excellent interpersonal skills with a focus on customer service.
Benefits
Camden County College offers a comprehensive benefits package to our full-time employees that includes medical, prescription, dental plans, life insurance, short & long-term disability, retirement plans, and a flexible spending account. The College also offers a generous paid time off policy, as well as paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs, and professional development opportunities.
Published Salary Range
$45,000-$50,000
Application Information
Open Until Filled: Yes
Required Documents
* Cover Letter
* Resume
Camden County College is a Tobacco-Free Workplace. Smoking and the use of all tobacco or "tobacco-like" products on all College property are strictly prohibited.
Camden County College does not discriminate in admissions or access to, or treatment or employment on the basis of race, creed, color, national origin, ancestry, nationality, age, sex, sexual orientation, marital status or domestic partnership or civil union status, gender identity or expression, or persons with a mental or physical disability, or any other legally protected characteristic, in its programs and activities.
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