Systems and Support Team Leader Supporting the Building Control Manager this role will lead a team of technical and support officers, organising and managing resources to ensure enhanced customer service delivery, maintaining quality and ensuring all performance targets are achieved. The role will take a lead role in the development and maintenance of the service ICT system. Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. Brighter Future www.cheshireeast.gov.uk/jobs-and-careers/employee-benefits.aspx Have you got what it takes to lead a support team within a professional service, focussing on quality, service delivery, and business excellence. In response to a changing landscape within the building control profession the team have identified the need for a suitable candidate to lead a small team of support officers who can bring dynamic enthusiasm developing a culture of continuous improvement in service delivery. This new role will offer candidates the opportunity to further develop their leadership skills enabling them to drive forward new initiatives meeting future business challenges whilst gaining a wealth of knowledge and experience across the field of Building Control. As a systems and support team leader you will lead a team supporting a group of professional building inspectors in the form of technical/financial and computer processing of Building Regulation applications and associated works. You will be required to manage the day-to-day processes, enabling the efficient operation of the workload, ensuring quality and accuracy of daily operations. Preferably you should have experience working in a busy environment, be familiar with computers with a keen willingness to learn new systems. The position requires effective communication and organisational skills, together with knowledge of administrative processes. The successful candidate should have experience leading teams and have the ability to demonstrate both how they maintain digital information and ensure accuracy of such data. A knowledge of Building Control processes would be advantageous. Starting salaries will be dependent upon experience and qualifications. Key responsibilities would include – Support the Building Control Manager in the management and organisation of resources, development, and application of systems throughout the function ensuring the highest quality of customer service. Lead, manage teams to deliver a variety of supportive roles, including technical matters associated with drainage, ICT systems, application administration, general correspondence, complaints and FOIs and street naming and numbering. Support the development of marketing initiatives for the Building Regulatory fee earning activity, including social media, face to face together with traditional customer engagement. Ensure performance management systems are adequate, producing information enabling key performance indicators to be returned to the Building Safety Regulator. To support the Building Control Manager in the creation, maintenance, and control of quality procedures manuals to be approved by external agencies, maintaining accreditation under ISO9001:2015 Benefits include – An excellent contributory pension scheme Up to 26 days annual leave plus bank holidays (additional 5 days after 5 years' service) Flexible working arrangements including flexi-days. Health and fitness discounts Employee assistance programme A commitment to your health and well-being. Contact Details – For an informal chat please contact the Building Control Manager 0n 01270 375224 or 07725 651680. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again. For any technical enquiries please email sourcingteamecwip.co.uk Please quote job reference number in all correspondence.