Service Designer
Location: Based at client locations or working remotely.
Salary: £50-60K plus company benefits.
Why Join Triad?
* Glassdoor scores Triad at a whopping 4.7/5.
* 96% of our staff say they'd recommend Triad to a friend.
* 100% CEO approval.
Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced Service Designer.
As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.
A strong portfolio of Service Design experience, working with IT project teams, is essential.
Key Responsibilities:
* User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
* Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
* Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
* Journey Mapping - Define user journeys and identify opportunities for service improvement.
* Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
* Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
* Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG2).
* Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
* Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.
Skills and Experience:
* Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
* Experience conducting user research and translating insights into actionable service improvements.
* Strong understanding of User-Centred Design (UCD) principles and methodologies.
* Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
* Familiarity with Agile and iterative development processes.
* Knowledge of Government Digital Service (GDS) standards (desirable).
* Experience designing services for users with accessibility requirements.
Benefits:
* 25 days annual leave, excluding bank holidays.
* Matched pension contributions of 5%.
* Free private health care and medical cover with Bupa (taxable as a benefit).
* PerkBox membership.
* Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes.
* Cycle-to-work scheme.
* Free health and wellbeing services (AIG Smart Health and Canada Life WeCare).
Our Commitment to You
* Continuous learning: We provide access to Microsoft Certifications, online training platforms, and Udemy Business.
* Flexibility: We support remote and hybrid work where possible.
* Inclusive Culture: Our team culture fosters autonomy, creativity, and collaboration.
Our Selection Process
After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:
1. An interview with our Head of BA & UX, including a career review and cultural fit assessment.
2. A workshop and interview session with our principal consultants, including a practical Service Design exercise (materials provided in advance).
3. A potential final-stage interview with our Client Services Director.
We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.
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