Join to apply for the IT Support Analyst role at Cheddar Gorge and Caves.
Reporting to the IT Manager, you will be the first point of contact for technical inquiries, providing swift assistance with IT hardware and software, whether through phone, remote access, or face-to-face interaction.
Key Duties Will Include:
* To provide technical support in the installation, upgrading and maintenance of the EPOS software environment. Escalate problems as required to resolution.
* To provide IT hardware and software support either by telephone, remote access or visits as appropriate. This includes hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software in a network environment.
* To provide technical support for both client server and peer to peer networks, internet connections and email systems.
* To liaise with suppliers of maintenance and support services where appropriate to ensure the repair or maintenance of computer systems.
About You:
* A Level qualification in IT or equivalent qualification.
* Full UK Driving Licence.
* Technical skills and best practice guidelines encompassing current versions of:
o Microsoft operating systems for desktops & servers.
o Network management solutions.
o Help desk software and reporting.
* Post qualification experience in a commercial or local government environment (or at least 4 years relevant experience without qualification).
* Experience of IT equipment build and repair techniques.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
Your contract:
You will be on a permanent 37.5 hour contract, working 5 days out of 7, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.
Location: On Site - Longleat (Warminster, Wiltshire, BA12 7NW)
Apply online. We reserve the right to close this advertisement early.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* Industries: Travel Arrangements
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