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Service Operations Manager - Remote, Lancaster
Client:
NFP People Limited
Location:
Lancaster, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
623097b87968
Job Views:
98
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
Service Operations Manager (Part-time)
An exciting part-time opportunity with an established healthcare charity to oversee the operations of the services provision.
Job title: Service Operations Manager
Location: Remote - Occasional visits to the offices in Maidenhead.
Contract: Permanent - Part-time, hours per week
The Role:
Reporting to the Head of Services, you will oversee the operations of the charity’s services provision. You will ensure the delivery and outcomes align with the relevant service strategy and with the overarching organisational objectives and values.
Key responsibilities:
* Recruitment and management of regional coordinators and regional service volunteers.
* Working across the charity to ensure integration of the Services team across the organisation.
* Monitoring and control of budgets relating to the services department.
* Managing outsourced service providers.
* Overseeing and reviewing literature orders ensuring swift and cost-effective delivery.
* Providing support to the helpline team by answering nonclinical/dietetic enquiries.
* Supporting and coordinating projects as appropriate and managing these as required from start to finish.
* Supporting the development of a content plan for the charity’s healthcare professional educational activities.
* Identifying potential topics for future educational content.
* Facilitating regional/national support requirements for events including healthcare professionals and public/patient events.
* Attending meetings and presenting when required.
About you:
To be successful in the role you must have:
* Demonstrable experience of management of services.
* Experience working in the charity sector, or closely with healthcare professionals, ideally within the NHS or private healthcare.
* Strong proven experience of developing and driving forward new services.
* Experience in developing and managing strong relationships with a wide variety of stakeholders.
* An understanding of the UK health systems, CVD services and NHS structures.
* Strong written and verbal communication skills.
* Self-motivated, driven, and energetic individual, with a positive disposition.
You may also have experience in areas such as Operations Manager, Services Manager, Operations Analyst, Operational Specialist, Service Project Manager, Senior Operations Manager, Senior Service Coordinator, Programme Manager, Operations Supervisor, Supply Service Manager, Quality Manager.
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