Location: Wigan
Salary: up to £29k (depending on experience)
Purpose
Manage post-construction services for MEP systems, including warranty claims, maintenance, and client support, while maintaining high-quality standards.
Key Responsibilities
* Client Support: Primary contact for clients, addressing concerns and ensuring satisfaction.
* Warranty: Handle MEP warranty claims and maintain records.
* Maintenance: Schedule and monitor planned and reactive maintenance.
* Technical Support: Liaise with teams to resolve MEP issues.
* Reporting: Maintain logs and generate performance reports.
* Quality: Ensure compliance with standards and conduct quality checks.
* Improvement: Identify recurring issues and recommend enhancements.
Skills & Competencies
* Knowledge of MEP systems.
* Excellent communication and customer service skills.
* Strong organisation and attention to detail.
* Proficiency in relevant software tools.
Qualifications
* GCSEs (C/4 or above in Maths and English).
* A-Levels or higher education in Business or related fields (preferred).
Experience
* 2–3 years in MEP coordination or similar roles.
* Client-facing experience in construction or building services.
* Helpdesk experience (preferred).
Additional Info
* Ability to multitask in a fast-paced environment.
* Willing to learn and adapt.
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