Housekeeper manager

The Role We are currently seeking a dynamic and results-driven Housekeeper Manager. The role is to oversee and manage all aspects of the Halls and Estates cleaning services, ensuring exceptional guest experiences and efficient cleaning operations within the hotel and the hall area. This role requires strong leadership skills, attention to detail, and a customer-centric approach. The primary goal will be to cohesively bring together all housekeeping services to all areas and departments across the Estate. The role delivers and maintains standards of service in line with financial controls and agreed operating service standards. Key responsibilities include but not limited to: - Supervise and manage a team of housekeeping staff, providing guidance and support to ensure efficient and effective operations. - Implement and enforce hall policies and procedures related to housekeeping, services. Identify any health and safety issues including fire hazard issues within the hotel area, resolve where possible or escalate to the line manager or General manager as appropriate. - Train and motivate team members to provide excellent cleaning services and ensure adherence to hall policies and procedures (Housekeeping procedures, safety protocols, and customers service expectations). - Support the recruitment of all categories of staff within this area (with support from internal HR department), provides induction training, development training, appraisal and first line of discipline. - Allocates tasks and monitors workloads to promote effective staff development. Location Madingley Hall is part of the Institute of Continuing Education in the University of Cambridge. Built in the 16th century, this elegant country house has 16 well-equipped meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, Lodge House available as rentable short-stay accommodation and is set in 8-acres of grounds including superb Capability Brown designed gardens. How to Apply Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. Please ensure that you upload your Curriculum Vitae (CV) and a covering letter (the length of which must not exceed two A4 sides) with the details of two referees in the Upload section of the online application. Benefits 41 days annual leave, inclusive of Bank Holidays. Defined benefits pension schemes Flexible working options Support for health & mental wellbeing Discounts on shopping Rental deposit scheme Public transport season ticket loans Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. Informal enquiries are encouraged and can be made to David Toulson-Burke on david.toulson-burkeice.cam.ac.uk. Questions about the application process may be directed to: HRICE.cam.ac.uk. The closing date for applications is 06 January 2025 Interviews will take place soon after the advertisement closing date. Please quote reference EA44586 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information Housekeeper Manager - further information Apply online