Security Officer - Birmingham
* £13.00 an hour
* 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
* Workplace Pension Scheme
* Progression training and development opportunities
* Life assurance benefit
* Contributory Healthcare Scheme
* Eyecare vouchers
* Employee Discount Schemes
* Refer a friend scheme
* Free uniform provided
Hours:
* Average 42 hours per week
* Shifts: Days only - 4 on 4 off 7:00 AM - 7:00 PM
The role of Security Officer:
* Act as an ambassador for our client's building and always maintain a welcoming approach and professional appearance.
* Welcome all occupiers and guests into the building with a genuine greeting and respond to people with a smile or reassuring gesture.
* Greet customers during their departure.
* Be well groomed and always immaculately presented.
* Address customer queries politely and professionally.
* Tend to special guest needs and requests.
* Maintain a clean reception area.
* Any other duties that may be required from time to time for the smooth running of the business.
* Control access in and out of the building.
* Patrol the premises and ensure correct adherence to all reporting structures, maintaining correct protocol.
* Deal with disturbances/issues and security incidents calmly and professionally.
* Comply with the company's policies, management plans, and procedures.
* Observe health and safety and manual handling risk assessment practices in line with the site’s assignment instructions and SOPs.
* Write in-depth reports on incidents and the day-to-day checks of the site.
* Maintain excellent site knowledge of both the building and surrounding area in order to effectively answer any questions from building users.
* Have excellent timekeeping and organizational skills.
* Be aware of personal responsibilities regarding the site policies and procedures and relevant UK domestic legislation directives and comply with them.
* Be observant and have a full understanding of building security SOPs in order to ensure the security of the building and its users.
The ideal Security Officer:
* Security experience essential.
* To be part of the team culture and have a strong work ethic.
* First-class communication skills at all different levels.
* Have a genuine, warm, welcoming, and positive winning mentality.
* Be able to follow instructions but also be able to make critical decisions when required.
* Be comfortable taking ownership of questions and issues, then find appropriate solutions.
* Door Supervisor Licence, valid First Aid certificate & CCTV Licence essential.
* Excellent customer service skills.
* Organisational skills.
* Problem-solving.
* Pro-active.
* Well-spoken.
* Compassionate.
Please note, there is no staff parking on site.
We are recruiting a Security Officer to join our team at a site in Birmingham. The individual will play a key role in delivering a best-in-class experience for this new, state-of-the-art workplace in Birmingham City Centre, following extensive investment and redevelopment.
This is an exciting and unique opportunity to work in the heart of Birmingham's vibrant business district, in the strategically important office sector.