We have a fantastic opportunity for a hardworking, enthusiastic and friendly Sales Assistant, who loves working with people, to work 7.5 hours (1 day) per week, predominantly on Saturdays.
Located in Abergavenny, our well-established shop is friendly and is at the heart of the local community.
About the role:
As a Sales Assistant, your main duties include providing exemplary customer service and driving up sales by getting to know our customers and managing these relationships. You will be required to prepare stock, maintain shop standards and undertake cash-ups.
You will also play a key role driving up the sales in our bridal and formalwear departments by providing customers with information about our bridal wear, managing appointments and helping brides-to-be with fittings. You will also be required to attend and provide support at bridal fayres and events.
Another key part of the role is to gather and share after sales feedback/testimonials and photos, so these can be shared across the Charity’s social media pages.
At times, you may be the only paid team member on shift overseeing a team of dedicated volunteers, being responsible for opening, running and closing the shop on the Shop Manager & Deputy Shop Manager's day off. Being a keyholder, this is an ideal role for someone new to Retail or for someone looking to take ownership in a progression role, before stepping into Retail Management.
About our Abergavenny shop:
Our Abergavenny shop is located on the picturesque high street, nestled amongst the town's unique independent shops. Our beautiful shop has a boutique fit out, celebrating the original features of the building, and brought to life with the creative and quirky merchandising of donated stock.
We have a formalwear and bridalwear room where our customers can shop for their special one-off purchases with the assistance of one of the team.
The shop has a welcoming and friendly atmosphere which keeps our customers, whether our local supporters or those from further afield, returning to us.
The opening hours are Monday to Saturday 9.00am to 5.00pm.
About you:
We would love to hear from candidates who are able to work well within a small team, have previous retail experience, possess a great attitude and willingness to learn, and have a drive to provide excellent customer service that will enable the shop to maximise sales and profits to support the fantastic care Tŷ Hafan provides to children and their families.
The benefits of working for Tŷ Hafan include:
* Group Personal Pension Scheme with an employer contribution of 5%
* Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
* Life Assurance (Death in Service benefit)
* A comprehensive induction plan and learning and development opportunities
* Employee assistance program, which provides a range of free services including counselling, financial and legal support
* Unlimited access to a 24/7 online GP as well as a range of other health experts
* Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physiotherapy
* Cycle to work scheme, technology and mobile phone benefit
* Discounted gym membership and shopping discounts (including 25% off all purchases from any Tŷ Hafan Retail shop).
* Retail bonus scheme (subject to Shop Performance)
About Tŷ Hafan:
Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life-limited children and their families. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.
Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried deputies or a salaried Sales Assistant and a team of volunteers.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
To apply please complete the online application form by visiting careers.tyhafan.org.uk. For any queries please email careers@tyhafan.org or telephone 02920 532 245.
Tips for candidates: All applications and interviews will be assessed using the person specification included within the job description. Please note that our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.
Please note this role is subject to the outcome of an Enhanced Disclosure check (DBS), receipt of two satisfactory references and pre-employment medical clearance.
In this role, you will at times have sole responsibility for the running of the store, which will involve lone working. We also sell age-restricted goods. Due to this, unfortunately, we are unable to recruit anyone for this role who is under the age of 18.
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