Retail Assistant Cheshire Oaks (Part Time hours) | ESPA
Job Category: Sales & Business Development
Division: THG Beauty
Location: UK, Manchester
Job Type: Part-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG BEAUTY:
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous, all loved and trusted by millions of fans worldwide.
Why be an ESPA Retail Assistant?
This is an exciting opportunity to join ESPA as a Retail Assistant in our Cheshire Oaks store. The Retail Assistant is integral to the team, providing world-class customer service to every customer and ensuring exceptional customer experience.
As an ESPA Retail Assistant, you will:
Service:
* Provide world-class customer service and product knowledge to all customers at all times.
* Build customer relationships using CRM to ensure tailored shopping experiences.
* Create a warm and welcoming environment for customers, ensuring a seamless journey from welcome to transaction.
* Resolve customer queries promptly and professionally to ensure satisfaction.
* Support and participate in internal and external events.
* Achieve personal goals and KPIs.
* Drive sales through a seamless customer experience.
* Encourage service, sales, loyalty, and appointments with customers.
Operational Excellence:
* Be a positive, professional, and dynamic team member.
* Ensure high store standards, including hygiene.
* Assist in updating and maintaining visual merchandising for all brands.
What experience & skills do I need for this role?
* Beauty retail experience preferred but not essential.
* Strong passion for ESPA and customer service is essential.
* An ‘always on’ approach when at work.
* Strong beauty knowledge and makeup application skills.
* Full availability, including weekends and bank holidays, is imperative.
THG is proud to be a Disability Confident Committed employer.
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Apply for this job:
* Required
* First Name
* Last Name
* Email
* Phone
* Resume/CV
* Do you require sponsorship to work in the UK?
* Please disclose your salary expectations.
* What is your current notice period?
* Are you fully flexible to work Monday - Sunday?
* How many hours a week are you looking for? 10, 15, or 20?
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