Location - West Midlands
Temporary to Permanent position
Hours -
* 8:30am – 5:30pm Monday to Thursday (1-hour lunch break)
* 8:30am – 5:00pm Friday (30-minute lunch break)
We are seeking a professional and dedicated Switchboard Administrator to join our team. As the “voice of the company,” you will be the first point of contact for our customers, making a lasting impression through your excellent communication skills, professionalism, and ability to multitask.
This is a varied role that combines reception duties with administrative support for the operations team.
Key Responsibilities:
Reception – Operations
* Answer incoming phone calls, direct them to the appropriate person, and take accurate messages.
* Maintain the company phone directory.
* Distribute incoming email enquiries to the correct departments.
* Manage incoming and outgoing mail, packages, and deliveries.
* Respond to enquiries, providing timely and accurate information.
* Meet and greet visitors in a friendly and professional manner.
* Assist with customer complaints or issues, escalating when necessary.
* Maintain a clean and organised office environment.
Operations Administrative Support
* Perform various administrative tasks such as data entry, filing, and preparing documents.
* Assist in the preparation of reports, presentations, and correspondence.
* Arrange hotels, flights, and hire cars for staff.
* Maintain an inventory of office supplies and order stationery when needed.
* Control stock of refreshments and purchase items as required.
* Manage uniform orders and conduct quarterly PPE reviews with engineers, distributing equipment as needed.
Responsibilities and Authorities:
* Ensure the efficient and timely completion of all tasks, prioritising your workload effectively.
* Continuously review procedures to improve performance and contribute to the organisation's development.
* Maintain professionalism and uphold the company’s reputation with customers and suppliers.
Health, Safety, Quality & Environment Responsibilities:
* Work safely in line with the company’s values of integrity, openness, and respect.
* Assist with internal and external HSQE audits and participate in continual improvement activities.
* Familiarise yourself with HSQE policies and objectives.
This role offers a fantastic opportunity to contribute to the company's success while developing your skills in a supportive environment. If you are organised, professional, and eager to provide exceptional service, we’d love to hear from you! Apply now or contact Natasha - natasha.denbraber@mercuryhampton.com #J-18808-Ljbffr