Peverell Park Surgery & University Medical Centre
The Pharmacy Coordinator is a new role supporting a growing team within an established Partnership delivering excellent care across two practice sites. You will work with a range of professionals including GPs, Advanced Nurse Practitioners, Practice Nurses, Clinical Pharmacists, Pharmacy Technicians, and Administrators. The role focuses on the timely requesting of prescriptions, finding information for queries and passing this onto the relevant team member, liaising with patients and community pharmacies, and responding to administrative tasks. You will work within a dynamic team, managing a challenging workload and will contribute to our efficient service that makes a difference to the health and wellbeing of thousands of our patients.
Main Duties of the Job
The following are the core responsibilities of the Pharmacy Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* Following protocols to ensure an effective prescription ordering process, which includes the setup of repeat dispensing, issuing acute and repeat medication if indicated, and supporting patients with medication queries.
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
* Inviting patients in for drug monitoring and structured medication reviews where required.
* Process personal, telephone, email, and e-requests for appointments.
* Signpost patients to the correct service.
* Initiating contact with and responding to requests from patients, team members, and external agencies.
* Input data into the patients' healthcare records as necessary.
* Manage all queries as necessary in an efficient manner.
* Carry out system searches as requested.
* Maintain a clean, tidy, effective working area at all times.
* Support all clinical staff with general tasks as requested.
About Us
Established Partnership delivering excellent care across two practice sites. Waterside HN PCN are the largest in Devon; even though you will be working at one practice, you will be part of the PCN family. We encourage our staff to take ownership of their role and bring their knowledge and experience, in being part of the development of the practices and not be afraid to suggest improvements or new ways of working. So that we can continue to grow and develop to ensure we provide the best possible service to our patient population.
Job Responsibilities
Reports To: Pharmacy Manager
Job Summary: The Pharmacy Coordinator is a new role supporting a growing team within an established Partnership delivering excellent care across two practice sites. You will work with a range of professionals including GPs, Advanced Nurse Practitioners, Practice Nurses, Clinical Pharmacists, Pharmacy Technicians, and Administrators. The role focuses on the timely requesting of prescriptions, finding information for queries, and passing this onto the relevant team member, liaising with patients and community pharmacies, and responding to administrative tasks. You will work within a dynamic team, managing a challenging workload and will contribute to our efficient service that makes a difference to the health and wellbeing of thousands of our patients.
Person Specification
Qualifications:
* Evidence of ongoing personal development.
* NVQ2 Dispensary Assistant (or equivalent).
Experience:
* Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
* Vulnerable adults awareness.
* Understanding of current issues facing the NHS.
* Previous GP Practice / Community Pharmacy experience.
* Minimum of 3 years experience of working with healthcare professionals / previous experience in the NHS.
* Experience in a pharmacy role.
* Experience with SystmOne.
* Experience of administrative duties.
* Working in a multidisciplinary setting where influence and negotiation is required.
* Knowledge of / familiarity with medical terminology.
* Working in a busy and demanding environment, whilst providing the service in a timely manner.
Skills & Attributes:
* Proficient written and verbal communication skills and interpersonal skills.
* Ability to deal with service users sensitively.
* Ability to work as part of a team.
* Ability to prioritise own workload.
* Proficient organisational and administration skills.
* Ability to communicate effectively.
* Compassion and empathy.
* Ability to embrace change.
* Proficient motivational, influencing and negotiating skills.
* Ability to analyse and interpret information and present results in a clear and concise manner.
* Experience providing advice / signposting to users.
* Proficient knowledge of and experience of working with Microsoft Office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Peverell Park Surgery & University Medical Centre
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