Our client is a main car dealership looking to recruit a Finance Renewals / Retention Specialist to join their busy Sales department.
Job Role: Renewal / Retention Specialist
Job Location: Near Crawley in West Sussex
Salary: OTE £50,000
Working closely with the Sales Manager, this position will involve identifying and contacting customers who have previously purchased a vehicle from the dealership and whose finance agreement is due to expire. Your role will be to contact these customers, book appointments for your sales executive colleagues, and calculate prices and finance payments.
Finance Renewal / Retention Specialist Role:
1. Contacting customers by telephone to make appointments for sales staff
2. Identifying potential renewal customers from the daily list of customers due in for service
3. Calculating finance payments for customers
4. Reviewing appointments with sales staff
5. Following up by telephone with customers following appointments
6. Providing reports and analysis of appointments and sales to the management team
7. Providing backup and support to the Transaction Manager
Experience:
Ideally, you will have previous experience in a similar role as a Car Finance Renewal / Retention Specialist. This is a fast-paced environment and you will need to be professional, approachable, and enthusiastic. You will need to be computer proficient to build customer quotes, track performance, and email customers. This is a fantastic opportunity with an exciting brand working for a market-leading dealership group.
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