We are looking for a Travel Service Executive to undertake the operative function of handling & managing clients needs & providing them with the utmost service possible. The role will underpin the direct sales & customer service function by liaising with direct holidaymakers, business accounts, rental & property agents, & numerous airlines to keep consumer holiday packages as streamlined as possible.
Client Details
The client we are working with is a national travel & holiday maker specialising in tailor-made packages for a wide variety of clients within the UK. The brand is a prestigious outfit that specialises in the hand-making of executive & luxury holiday & travel packages to a number of new & seasonally repetitive customers. The business operates in a niche market but provides exclusive services to a strong consumer base at present & is looking at expansive opportunities to maximise their market.
Description
Key responsibilities will consist of:
Work with the CRM Manager to plan, set up, schedule, and deploy one-time, recurring, and triggered email and SMS marketing campaigns
Manage the monthly email marketing calendar to ensure timely execution
Ensure all marketing campaigns align with the brand's tone of voice and guidelines
Deliver flawless campaign execution by adhering to agreed processes and SLAs
Use tools like Google Analytics to track email statistics, analyse campaign performance, and provide actionable insights for optimisation
Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders
Identify new target audiences for email campaigns to enhance engagement
Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients
Support in securing new bookings, including manual pricing
Manage voluntary and involuntary changes to existing bookings
Assist with booking cancellations and serve as the first point of contact for in-house system queries
Provide administrative support as needed to ensure smooth operations across all responsibilities
Profile
The successful candidate will possess an ability in:
Knowledge of the travel industry or experience working within holiday making is advantagous
Experience in email and SMS marketing, including campaign planning, execution, and performance analysis
Proficiency in using CRM and marketing automation platforms
Strong understanding of email marketing metrics, reporting tools like Google Analytics, and data-driven decision-making
Ability to analyse campaign performance, provide insights, and suggest improvements
Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs
Strong organisational and time management skills to handle multiple tasks and meet deadlines
Experience in customer service, with the ability to provide professional and world-class support to clients
Job Offer
Competitive salary + annual bonus
Flexible hybrid working
Career development opportunities
25 days holiday (increasing to 28 after 5 years)
Enhanced Maternity/Paternity pay
1 paid charity day
Private Medical Insurance or Healthcare Cash Plan
Pension scheme
3x salary death in service benefit
Reimbursed travel incentives seasonally
Company events and incentives
Free breakfast and beverages