Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you. We’re currently recruiting for an Employment Advisor to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You'll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment. Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You'll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box we’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities. In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £26,500. to £29,545 p.a. pro rata (dependent on experience) with these great benefits: 25 days annual leave Bank Holidays Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Company Pension Scheme - 5% Employee 5% Employer Health Insurance Allowance Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance Annual Pay Review Enhanced Maternity/Adoption and Paternity Pay Arrangements Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets Refer a Friend Scheme Interested? There’s an easy to apply route below to upload your CV If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) Location: Birkenhead Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 7 May 2025 Contract: FTC until 31 September 2025 Key Responsibilities Meet, and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures. Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment. Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression to employment Achieve the Customer Service Standards required on the programme Skills and Experience Essential A good working knowledge of the local labour market in the specified geographical locations GCSE or equivalent in English and Maths at Grade C or above Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business Experience of working in a target driven environment Experience of delivering services to meet contractual and quality standards Desirable Level 3 Award in Employability Services Sector or equivalent Knowledge of the employability industry Knowledge of the recruitment industry Experience of working with people in the provision of ‘information, advice & guidance’ Full driving licence to enable deployment across a specified geographical area (region)