Job Description
* Britten Pears Arts, Snape Maltings, IP17 1SP
* Visitor Services and House Manager
* £25,000 - £27,000 per annum (pro rata)
* 21 hours per week, including evenings and weekends
* Part Time
* Permanent
* Reference: 0950
Britten Pears Arts is a pioneering music, arts and heritage charity based at two beautiful locations on the Suffolk coast: The Red House, Aldeburgh and Snape Maltings.
Snape Maltings Concert Hall is the home of the Aldeburgh Festival, which in 2024 has celebrated its 75th anniversary, attracting internationally renowned artists featured in our year-round performance programme.
The focus of this newly created role is to deliver an exceptional visitor experience to all audience members, whether they are long-standing or new. Leading and embedding a visitor-first culture within the volunteer team is essential, together with ensuring that volunteers are fully trained and rostered appropriately. Responsibilities include recruiting new volunteers, leading the team at events, responding to incidents or visitor feedback, and administration. The role offers an excellent opportunity to gain experience in an arts environment.
The role is based at Snape Maltings, but some travel and support to other locations within Suffolk will also be required.
We are looking for:
* Experience of working with volunteers, ideally in a visitor/customer context.
* People management experience and skills.
* Excellent customer service and communication skills.
* Confident IT and efficient admin skills.
* Availability to work in the evenings and at weekends (scheduled in advance).
* A willingness to undertake first aid, security, and other training.
We are an equal opportunities employer and believe that diversity strengthens and enriches us. We positively encourage applications from suitably qualified and eligible candidates of all ages and from all backgrounds, particularly from minority ethnic backgrounds and disabled candidates who are currently under-represented at Britten Pears Arts.
For more information and how to apply:
Please follow this link for the full Job Description and Application Form: https://www.brittenpearsarts.org/jobs/visitor-services-and-house-manager
To apply, please send a completed application form and covering letter to our HR team: careers@brittenpearsarts.org
Closing date: 9:30am, 19 December 2024
Interview date: week commencing 6 January 2025
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