Who are we? Once For All is the European leader in supply chain management solutions for the construction industry. We help our customers source and track sales opportunities, manage risk and compliance, and provide tools to increase efficiency in their supply chains. We have a unique business model that combines software, data and a network of suppliers and buyers. It aims to become a next generation marketplace for services in the construction and build environment. Once For All’s foundations started at the same time in several countries and companies. Our founding entrepreneurs started businesses to service small and large clients to simplify their compliance requirements. In the UK, Once For All started as Fortius, with the carve out of Constructionline — the UK’s leading supplier verification business — from Capita plc. This was quickly followed by the acquisition of Altius and Builder’s Profile, two UK-based specialist software providers. In late 2021, this UK group joined with Actradis and Once For All, based in France, to form the current Once For All group. Over the next 12 months the business in France will be transformed into a single operating unit and re-platformed with a significant investment programme. Other country expansion is planned in a similar way. Our business is now headquartered in Paris. What is the role purpose? You will be the primary relationship owner for an assigned group of top tier client accounts with responsibility for growth and retention. Ensure clients derive maximum value from our services through working closely to identify needs and consulting on best practices for solutions. To have a deep understanding of our services and the benefits that it can deliver to our major client base. To work with each client to create customised solutions, ensuring these are delivered in line with their specific need whilst managing internal and external stakeholders within agreed timeframes and parameters. What will you be doing? · Cultivating and maintaining ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations. · Advising and consulting with existing/dormant/prospective clients to implement supply chain risk management policies and Identify opportunities to grow business with those clients. · Using a consultative sales approach in all client interactions with a view to embedding Constructionline within their business processes and positioning ourselves as a trusted partner and advisor to our major accounts. · Articulating the benefits that the solution can bring to the client with a view to building solutions for each using all forms of communication including in depth client platform presentations and meetings to stakeholders at all levels of the organisation up to C-Suite. · Business planning internally and externally with all key stakeholders for continuous client relationship management · Converting client needs into additional products or services to expand and entrench our position and increase customer advocacy for Constructionline as an integral partner. · Share best practices, help maximise value of products and services to the client and be seen as a subject matter expert in the solution products and services. · Proactively review customer usage and identify area of weakness in the client process, which the solution could help efficiencies or reduce business risk exposure. · Undertake regular account reviews with clients and their operation staff to help build desire in the in the features to drive client adoption. · Be responsible for all role related stakeholder mapping, management and involvement both internally and externally. · Consistently exceed growth sales objectives and monthly key performance indicators. · Ensure high levels of renewal of your assigned client accounts. · Attend marketing events both internal and external events, as required. · Exhibit professionalism when performing important housekeeping including reporting on customer activity (weekly, monthly and quarterly status and results presentations to internal and external teams), updating CRM (salesforce), account planning, coordinating client requests for functionality, making proposals and drafting concise internal and external communications. · Service multiple clients concurrently, meeting deadlines. What you’ll need. · 7 years of Account Management/ Sales within a SaaS business delivering complex solutions to ensure high level client retention and growth. · A proven track record in meeting sales targets. · Demonstrable skills in promoting and maintaining customer satisfaction. · Senior level presentation ability. · Experience with salesforce.com a plus. · Experience within the construction market from a strategic perspective would be advantageous.