DESCRIPTION
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll ensure your site runs smoothly to meet customer demand. You will lead a team that helps keep our operations safe, efficient, and of high quality while taking on various projects across our network to drive productivity.
Key job responsibilities
1. Create, oversee, and drive a culture of safety and wellbeing.
2. Analyse and implement changes to maintain quality and productivity at a consistently high level.
3. Oversee projects to streamline processes, optimise productivity, and increase quality of service for customers within your area of responsibility.
4. Analyse shift performance against relevant business objectives and implement actions to improve operational excellence.
5. Work collaboratively with management-level colleagues to standardise shift practices.
A day in the life
You'll work on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled from a humble team of booksellers to a sophisticated global team handling more than 1.5 million orders every day. The team is the foundation of our business, helping us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range - delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We help manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
BASIC QUALIFICATIONS
1. A degree.
2. Relevant experience in people management.
3. Experience communicating with a wide range of stakeholders, including peers and leadership.
4. Experience using data or anecdotal evidence to influence business decisions.
5. Written and spoken English language skills.
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
1. Experience working with Lean, Six Sigma, and Kaizen techniques.
2. AR Experience Recommended.
3. Experience working in another logistics environment.
4. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations. #J-18808-Ljbffr